Sales Specialist - Austin, TX

MSCCN; Austin (TX); On-site; USD 30,000 - 32,000; Full time

Job summary

Sentral is seeking a Sales Specialist to lease homes and drive resident satisfaction on-site at our Austin property. You will manage leasing, show homes, process applications, and coordinate with maintenance and the Experience team to ensure a smooth resident lifecycle.

The role emphasizes a can-do attitude, ownership of the customer experience, and ability to work Tuesday–Saturday 9:00 AM–6:00 PM with on-site presence in a dynamic hospitality-driven community.

Qualifications

• Minimum 1 year in customer service-related role and 1 year in apartment leasing or related experience preferred.
• Strong attention to detail and sales ability.
• Excellent verbal and written communication skills.
• Ability to manage time effectively and diffuse customer concerns.
• Proficiency in basic computer software and property management tools.

Responsibilities

• Uphold Sentral's standards, policies, and commitment to service excellence.
• Establish rapport with residents and guests to ensure they feel valued.
• Oversee daily leasing responsibilities and coordinate with policy standards.
• Coordinate welcome process for new residents and guests.
• Assist with office management and clerical tasks.
• Record and update resident and guest information in the property management system.

Skills

Customer service

Sales

Communication

Attention to detail

Office software

Education

High School Diploma or equivalent

Some college

Tools

MS Office

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

$22 - $23 / hour

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Sales Specialist is on the front lines in assuring our customers feel loved from first point of contact and through the entire lifecycle. Sales Specialists are empowered to guarantee a positive and fluid experience by working to save our customers' most valuable commodity, time. This especially skilled person is core to the overall financial health of each community by leasing available homes quickly to limit vacancy loss at the highest net rent. Sales Specialists are also responsible for marketing the property, preparing lease documents and screening prospective residents to qualify them. This is an in-person position located on-site of the property. The schedule for this role is Tuesday - Saturday: 9:00 AM - 6:00 PM.

What You'll Do:

• Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
• Oversee and coordinate welcoming new residents and guests
• Assist with office management and clerical tasks
• Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
• Complete opening and closing procedures
• Complete lease applications and assist with verification of application information; inform prospective residents of results
• Inform maintenance team of any need for repair or cleaning
• Maintain and store documentation effectively
• Liaise with residents and guests to provide information and address their questions and concerns
• Advertise available homes and conduct property tours as part of marketing activities
• Provide backup for Experience team and homeshare efforts related to guest check-ins and outs
• Accept rent payments, security deposits and other applicable fees
• Follow all local, city and federal regulations
• Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances
• Assist in conducting market surveys and shop competitive communities
• Perform other related duties and assignments as needed and assigned

Additional Qualifications/Responsibilities

Skills and Experience

• High School Diploma or equivalent required; some college preferred
• Minimum of one-year of experience in a customer service-related industry and one-year of apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred
• Must possess strong attention to detail and sales ability
• Demonstrated ability to support and contribute to community team
• Strong oral and written communication skills
• Great time management skills
• Strong decision-making and problem-solving skills
• Computer literate with capability in email, MS Office and related communication tools
• Willingness to participate in training in order to comply with new or existing laws
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Ability to work a flexible schedule, including evenings and weekends