Sales Specialist

Pottery Barn; Short Hills (NJ); On-site; USD 34,000 - 50,000; Full time

Job summary

Pottery Barn in Short Hills, NJ is seeking a Sales Specialist to deliver an outstanding in-store experience and drive sales in a full-time, on-site role. You will welcome customers, assess needs, and recommend products that fit style and budget.

You’ll assist with merchandising, maintain store organization, and support inventory while processing transactions accurately and representing the brand value.

Qualifications

• Strong communication and customer service to engage customers and build rapport.
• Proven sales abilities with consultative selling and meeting sales goals.
• Basic retail operations: POS, cash handling, store policies.
• Flexible schedule including evenings, weekends, holidays.
• Attention to detail to maintain visual standards.
• Stand/walk and move merchandise as part of regular store activities.
• Retail/home furnishings experience preferred; high school diploma or equivalent.

Responsibilities

• Welcomes customers, understands needs, and recommends products.
• Assists with merchandise presentation and store cleanliness.
• Supports inventory replenishment and product placement.
• Processes transactions accurately.
• Participates in trainings and promotional events.
• Collaborates with team to meet sales goals.

Skills

Communication skills

Sales ability

Retail operations

Flexible schedule

Merchandising

Stamina

Home furnishings experience

Education

High school diploma

Tools

POS systems

Job description

Company Description

Pottery Barn is a leading home furnishings brand that has delivered exceptional quality and value for over 70 years. The company focuses on original designs, premium materials, and artisan craftsmanship, creating products safely and sustainably for customers who care about where and how they shop. Pottery Barn offers timeless style through thoughtfully designed collections that evolve with modern living. As part of the Williams-Sonoma, Inc. family of brands, the company is headquartered in San Francisco and provides design inspiration through its catalogs, retail stores, and online channels worldwide.

Role Description

The Sales Specialist is a full-time, on-site role based in Short Hills, NJ, responsible for delivering an outstanding in-store experience and driving sales performance. Day-to-day tasks include welcoming customers, understanding their needs, and recommending products that align with their style, budget, and functional requirements. The Sales Specialist assists with merchandise presentation, maintains store cleanliness and organization, and supports inventory replenishment and product placement. This role collaborates with team members to meet sales goals, participates in product and service trainings, and helps execute promotional events and cross-selling opportunities. The Sales Specialist also processes transactions accurately, handles customer inquiries and concerns, and reflects Pottery Barn’s brand values in every interaction.

Qualifications

• Strong Communication and Customer Service skills to engage customers, build rapport, and provide helpful, respectful support.
• Proven Sales abilities, with experience in consultative selling, product recommendations, and meeting individual or team sales goals.
• Basic retail operations skills, such as point-of-sale systems, cash handling, and adherence to store policies and procedures.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as needed in a retail environment.
• Strong attention to detail, with the ability to maintain visual standards and follow merchandising guidelines.
• Comfort with standing, walking, lifting, and moving merchandise as part of regular store activities.
• Previous retail or home furnishings experience is beneficial; a high school diploma or equivalent is preferred.