Sales Specialist

Lucidmotors; Scottsdale (AZ); On-site; USD 44,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

401(k) retirement plan

Paid holidays

Job summary

Lucid Motors in Scottsdale, Arizona, is seeking a Sales Specialist to guide customers through their journey with Lucid. This role is critical in ensuring a seamless and personalized customer experience, from sales and transaction facilitation to delivery.

The ideal candidate will possess at least 2 years of relevant sales experience and exceptional communication skills. The position offers a guaranteed base pay of $21 per hour with uncapped commission potential, alongside numerous benefits including medical and 401(k) plans.

Qualifications

• 2+ years of relevant sales professional experience in a commission-based environment.
• Retail automotive sales experience is highly desired.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Guide customers through the sales and delivery process.
• Manage customer needs assessment and product expertise.
• Utilize Salesforce as a CRM tool for customer interactions.

Skills

Sales experience

Communication skills

Customer relationship management

Time management

Problem-solving

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Microsoft Office

Job description

Position Overview

As a Sales Specialist in a Lucid Studio, your primary focus will be to guide customers on their journey with Lucid as a main point of contact from sales, transaction facilitation, and successful delivery. This role ensures a seamless and personalized customer experience.

Customer Engagement

• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
• Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutions.
• Competitive Landscape: Understand competitor models, pricing, and packages to educate customers on why they choose Lucid.
• Customer Relationships: Build and nurture customer relationships to foster brand loyalty.
• CRM: Utilize Salesforce as a CRM tool to track and manage customer interactions with consistent engagement.
• Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices.
• Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences.
• Conduct test drives and articulate desired selling points ensuring an exceptional experience while driving Lucid vehicles.
• Deliver an exceptional and memorable sales experience that you would personally want to have.

Transaction Facilitation (Desking)

• Manage end-to-end transitions for order-to-delivery, supporting customers with financing/leasing applications and monitoring application status, submitted documents, and vehicle readiness.
• Guide the customer through the ordering process of Lucid new vehicles, including obtaining documentation, advising on financial products, and ensuring the overall purchase and financing process is smooth.
• Handle registration and facilitation of payment due at signing.
• Coordinate customer support with Lucid Financial Service and Delivery teams as required.
• Assist with daily operations as needed.

Communication & Presentation

• Clear Communication: Use exceptional oral and written communication skills to deliver clear and relevant information.
• Maintain communication on a regular basis during the waiting period before the delivery date is scheduled.
• Active Listening: Employ active listening techniques to provide solutions that are genuinely helpful to customers.

Qualifications

• 2+ years of relevant sales professional experience in a commission-based environment, including building and managing a customer pipeline.
• Retail automotive sales and desking experience highly desired.
• Availability to work flexible hours, including weekends, evenings, and holidays in a retail environment.
• Proficiency with Microsoft Office, Salesforce (preferred), and retail business systems.
• Proven track record of achieving individual sales goals.
• Curiosity and passion for electric vehicles and the premium vehicle market and competitive landscape.
• Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication.
• Strong commitment to continuous personal and technical learning, with a track record of quickly acquiring new skills and knowledge.
• Demonstrated perseverance, grit, and the ability to prioritize long-term goals over short-term rewards.
• Keen understanding of automotive market dynamics, financial principles, and industry trends.
• Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency.
• Exceptional time management skills and a highly organized approach to tasks and responsibilities.
• Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers.
• Bachelor’s degree or equivalent work experience preferred; high school or GED required.
• Ability to coordinate and facilitate customer test-drives.
• Ability to travel as needed for events.
• Proficiency in English; knowledge of a secondary language is a plus.
• Physical capacity to stand for extended periods and perform tasks such as twisting, bending, squatting, and reaching, with or without reasonable accommodation.
• Valid driver’s license with no suspensions within the past year; drivers under 21 must have held a license for a minimum of three years and successfully complete Lucid Training upon hire.
• Ability to obtain appropriate state DMV licensing, where applicable.

Compensation Range

The compensation range for this position varies by location. Lucid reasonably and in good faith expects to pay within this range, considering factors such as job-related knowledge, skillset, experience, education, training, certifications, and other relevant business and organizational factors.

Base Pay & Commission

Earn a guaranteed base pay of $21 per hour USD, providing stable and predictable income from day one. Boost your earnings with uncapped commission, allowing you to earn as much as your performance drives. Enjoy bi-weekly commission payouts, so you see the results of your work quickly and consistently.

Additional Compensation and Benefits

Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, paid holidays, and a 401(k) retirement plan. Eligible employees may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the governing rules. Cash or equity incentive awards, if any, will depend on individual and company performance.

Equal Opportunity & Diversity

Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected under applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact [e-mail].

Candidate Data Privacy

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.