Sales Specialist

Lucidmotors; Millbrae (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Vacation and paid holidays

Job summary

Lucidmotors in Millbrae, California, is seeking a Sales Specialist to guide customers from sales to delivery. This role is critical in providing a personalized customer experience, ensuring they receive the utmost care during their journey with our brand.

With a guaranteed hourly wage of $25, complemented by uncapped commission, the ideal candidate will have expertise in building customer relationships, understanding competitive products, and delivering exceptional service. Join us to redefine customer interactions in the automotive industry.

Qualifications

• At least 2 years of relevant sales experience in a commission-based environment.
• Retail automotive sales and desking experience highly desired.
• Proficient in Salesforce and retail business systems.

Responsibilities

• Guide customers through their sales journey as the main contact.
• Build and nurture customer relationships to foster brand loyalty.
• Manage end-to-end transitions for Order to Delivery Management.

Skills

Customer relationship management

Sales experience

Communication skills

Time management

Automotive market knowledge

Education

High school or GED

Bachelor’s degree or equivalent work experience

Tools

Salesforce

Microsoft Office

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software‑defined vehicle architecture, our award‑winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

Job Summary

As a Sales Specialist in a Lucid Studio, your primary focus will be to guide customers on their journey with Lucid as a main point of contact from sales, transaction facilitation, and successful delivery. Your role is pivotal in ensuring a seamless and personalized customer experience. You will be driven by uncapped commission plus the stability of a guaranteed hourly wage.

Key Responsibilities

Customer Engagement

• Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
• Product Expertise: Leverage in‑depth knowledge of Lucid products to offer tailored solutions.
• Competitive Landscape: Understand competitor models, pricing, and packages to educate customers on why Lucid is the best choice.
• Customer Relationships: Build and nurture relationships to foster brand loyalty.
• CRM: Utilize Salesforce to track and manage customer interactions with consistent engagement.
• Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices.
• Goal‑Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences.
• Conduct Test Drives: Articulate selling points, ensuring an exceptional experience while driving Lucid vehicles.
• Deliver an exceptional and memorable sales experience that you would personally want to have.

Transaction Facilitation (Desking)

• Manage end‑to‑end transitions for Order to Delivery Management: Support customers with financing/leasing application and monitor application status, submitted documents, and vehicle readiness.
• Successful Delivery: Guide the customer through ordering, including documentation, financial products, and ensuring a smooth purchase and financing process.
• Handle registration and facilitation of payment due at signing.
• Coordinate customer support with Lucid Financial Service and Delivery teams as required.
• Assist with daily operations as needed.

Communication & Presentation

• Clear Communication: Use exceptional oral and written communication skills to deliver clear and relevant information.
• Maintain communication during the waiting period before delivery.
• Active Listening: Employ techniques to provide genuinely helpful solutions to customers.

Qualifications

• At least 2 years of relevant sales experience in a commission‑based environment, building and managing a customer pipeline.
• Retail automotive sales and desking experience highly desired.
• Availability to work flexible hours, including weekends, evenings, and holidays.
• Proficiency with Microsoft Office, Salesforce (preferred), and retail business systems.
• Proven track record of achieving individual sales goals.
• Curiosity and passion for electric vehicles and the premium vehicle market.
• Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication.
• Strong commitment to continuous learning and adaptability.
• Demonstrated perseverance, grit, and the ability to prioritize long‑term goals over short‑term rewards.
• Understanding of automotive market dynamics, financial principles, and industry trends.
• Proactive and action‑oriented, achieving objectives with urgency and efficiency.
• Excellent time‑management and organizational skills.
• Strong interpersonal skills and the ability to build positive relationships with peers and customers.
• Bachelor’s degree or equivalent work experience preferred; high school or GED required.
• Ability to coordinate and facilitate customer test‑drives.
• Ability to travel as needed for events.
• Proficiency in English; knowledge of a second language is a plus.
• Physical capacity to stand for extended periods and perform tasks such as twisting, bending, squatting, and reaching.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a driver’s license for at least 3 years and complete Lucid training upon hire.
• Ability to obtain appropriate state DMV licensing, where applicable.

Compensation & Benefits

Earn a guaranteed base pay of $25/hr, supplemented by uncapped commission. Expect bi‑weekly commission payouts for immediate results.

Benefits include medical, dental, vision, life insurance, disability insurance, vacation, paid holidays, 401(k) retirement plan, and potential participation in Lucid’s equity program and/or discretionary annual incentive program. Incentive and equity awards, if applicable, are determined based on performance and are subject to company policies.

Equal Opportunity Employer

Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at [e-mail].

Candidate Data Privacy

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.