Sales & Service Technician

Groundworks; Maryland; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive base pay with commission

Best-in-class paid training

Company-generated leads

Performance recognition events

Tuition Reimbursement Program

Comprehensive benefits package

Job summary

Groundworks, a leader in foundation solutions, is seeking a skilled Service Technician to join their team in Maryland. This role involves assessing customer needs, performing maintenance on installed systems, and ensuring customer satisfaction through strong relationships.

Potential earnings range between $70k to $120k depending on performance, and the position includes comprehensive benefits, paid training, and opportunities for advancement.

Qualifications

• 1 or more years of proven sales experience preferred but not required.
• High school diploma or GED or equivalent experience is mandatory.
• A valid, non-restrictive Driver’s License is required.

Responsibilities

• Execute appointments scheduled with customers.
• Travel to customer homes based on assigned appointments.
• Build long-term relationships with customers.
• Perform annual customer maintenance visits.
• Diagnose and fix issues during service appointments.

Skills

Sales experience

Customer relations

Construction/Home Improvement experience

Education

High school diploma or GED

Job description

Overview

Do you thrive at the intersection of technical expertise and relationship‑driven selling? At Groundworks, North America’s leader in foundation solutions, our Service Technicians are trusted advisors—combining hands‑on knowledge with consultative sales skills to deliver real solutions that protect our customers’ homes. You’ll meet homeowners face‑to‑face, assess their needs, present proven systems, and earn steady pay and commissions while doing work you can stand behind. Backed by industry‑leading training, advanced tools, and the strength of a national brand, this role is built for motivated professionals who want ownership of their success and a clear path for growth.

The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.

Responsibilities

• Execute appointments scheduled with customers
• Travel to customers’ home based on assigned appointments
• Build long‑term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non‑warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day
• Other duties as assigned

Qualifications

• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred
• High school diploma or GED or equivalent experience
• A valid, non‑restrictive Driver’s License is required

Working Conditions

• The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.
• The position requires good manual dexterity (hand, hand and arm, two hands) and multi‑limb coordination. It also requires the ability to quickly move arms and legs.
• The employee must have excellent stamina.
• Seeing with the ability to read reports, data, statistics and information on computer screens is required.

What We Offer

• Competitive base pay + commission & bonus ($70k - 80k avg. with Top Performers earning $100k-$120k)
• Best‑in‑class paid‑training program with commission eligibility
• This role requires travel for a mandatory 3‑week regional training class. Travel accommodations will be provided.
• Company-generated leads - no cold calling required
• Company service vehicle and fuel card provided
• Performance opens doors to elite recognition, trips & events
• Annual Tribe Appreciation Tour, holiday & volunteer events
• Upward mobility - we promote from within 80% of the time
• When you win, you own it—our Employee Ownership Program lets you share the upside
• Tuition Reimbursement Program - we invest in your development
• Work‑life balance - 2 weeks PTO and 6 paid holidays
• US: Affordable and comprehensive benefits package including medical, dental, vision, long & short‑term disability, company‑paid life insurance, 401(k) and company match & paid maternity leave
• Canada: Affordable and comprehensive benefits package including medical, dental, long & short‑term disability, and company paid life insurance