Sales & Service Technician

Groundworks Company; Grand Rapids (MI); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive base pay + commission & bonus

Paid training program

Company-generated leads

Company service vehicle and fuel card

Upward mobility - promote from within

Tuition Reimbursement Program

2 weeks PTO and 6 paid holidays

Comprehensive benefits package

Job summary

Groundworks Company is seeking a dedicated Service Technician in Grand Rapids, Michigan. This role focuses on customer relationships post-installation and involves inspecting and servicing foundation repair solutions. Ideal candidates will have customer relations and sales experience. The company offers competitive pay averaging $70k - $80k, a comprehensive benefits package, and opportunities for upward mobility. Join a trusted leader in foundation solutions and contribute to impactful customer service.

Qualifications

• 1 or more years of proven sales experience preferred but not required.
• High school diploma or GED or equivalent experience is required.
• A valid, non-restrictive Driver's License is required.

Responsibilities

• Travel to customers' homes based on assigned appointments.
• Build long-term relationships and represent the company professionally.
• Perform reactive service appointments, diagnose, and fix any issues.

Skills

Sales experience

Customer relations

Construction/Home Improvement experience

Manual dexterity

Education

High school diploma or GED

Job description

**Do you thrive at the intersection of technical expertise and relationship****‐**The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.**Duties and Responsibilities*** Execute appointments scheduled with customers* Travel to customers' home based on assigned appointments* Build long-term relationships with customers and professionally represent the company* Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures* Perform annual customer maintenance visits, examining work previously completed* Perform reactive service appointments, diagnose, and fix any issues* Install additional products purchased by the customer as necessary* Adhere to safety regulations and procedures when carrying out responsibilities* Examine solutions installed by the company and determine potential warranty or non-warranty work* Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required* It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.* Other duties as assigned**Qualifications*** 1 or more years of proven sales experience preferred but not required* Construction/Home Improvement experience preferred* Proven customer relations experience preferred* High school diploma or GED or equivalent experience* A valid, non-restrictive Driver's License is required**Working Conditions*** The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.* The position requires good manual dexterity (hand, hand and arm, two hands) and multi-limb coordination. It also requires the ability to quickly move arms and legs.* The employee must have excellent stamina.* Seeing with the ability to read reports, data, statistics and information on computer screens are required.**What We Offer:*** Competitive base pay + commission & bonus ($70k - 80k avg.)* Best-in-class paid-training program with commission eligibility + **This role requires travel for a mandatory 3‐week regional training class**. Travel accommodations will be provided.* Company-generated leads - no cold calling required!* Company service vehicle and fuel card provided* Performance opens doors to elite recognition, trips & events* Annual Tribe Appreciation Tour, holiday & volunteer events* Upward mobility - we promote from within 80% of the time* When you win, you own it—our Employee Ownership Program lets you share the upside.* Tuition Reimbursement Program - we invest in your development!* Work-life balance - 2 weeks PTO and 6 paid holidays* US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave* Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insuranceAt Groundworks, North America's leader in foundation solutions, our **Service Technicians** are trusted advisors—combining hands‐on knowledge with consultative sales skills to deliver real solutions that protect our customers’ homes. You’ll **meet homeowners face****‐****to****‐****face, assess their needs, present proven systems, and earn steady pay and commissions while doing work you can stand behind**. Backed by industry‐leading training, advanced tools, and the strength of a national brand, this role is built for motivated professionals who want ownership of their success and a clear path for growth. We take pride in our exceptional growth—because it means that we’ve built our company and solutions on a rock-solid foundation. Every day, every employee has the opportunity to play an impactful role in changing an industry, setting a new standard, and delivering solutions that our customers love.True to our values, we've done the right things from the beginning, setting the stage for an even brighter future.Join us as we charge ahead!