Sales & Service Technician

Groundworks; Baltimore (MD); On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Commission & bonus

Paid training

Company vehicle

Employee ownership program

Tuition reimbursement

PTO & holidays

Benefits package

Job summary

Groundworks in the United States is seeking Service Technicians who blend technical know‑how with consultative sales to protect homes. You will meet homeowners face to face, assess needs, present proven systems, and earn pay plus commissions while backing work you can stand behind.

Join a nationally recognized foundation solutions leader with top training, tools, and room for growth. Travel is involved to install, maintain, and service solutions with a strong emphasis on safety and customer

Qualifications

• 1+ years of proven sales experience preferred but not required.
• Construction/Home Improvement experience preferred.
• Proven customer relations experience preferred.
• High school diploma or GED or equivalent experience.
• A valid, non‑restrictive Driver’s License is required.

Responsibilities

• Execute appointments scheduled with customers.
• Travel to customers’ home based on assigned appointments.
• Build long‑term relationships with customers and professionally represent the company.
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures.
• Perform annual customer maintenance visits, examining work previously completed.
• Perform reactive service appointments, diagnose, and fix any issues.
• Install additional products purchased by the customer as necessary.
• Adhere to safety regulations and procedures when carrying out responsibilities.
• Examine solutions installed by the company and determine potential warranty or non‑warranty work.
• Communicate the status of each job and submit all necessary documentation to the Service Manager and customer.

Skills

Sales experience

Customer relations

Home improvement knowledge

Driver's license

Education

High school diploma or GED

Job description

Do you thrive at the intersection of technical expertise and relationship ‑ driven selling?

At Groundworks, North America’s leader in foundation solutions, our Service Technicians are trusted advisors—combining hands‑on knowledge with consultative sales skills to deliver real solutions that protect our customers’ homes. You’ll meet homeowners face ‑ to ‑ face, assess their needs, present proven systems, and earn steady pay andcommissions while doing work you can stand behind. Backed by industry‑leading training, advanced tools, and the strength of a national brand, this role is built for motivated professionals who want ownership of their success and a clear path for growth.

Duties and Responsibilities

• Execute appointments scheduled with customers
• Travel to customers’ home based on assigned appointments
• Build long‑term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non‑warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
• Other duties as assigned

Qualifications

• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred
• High school diploma or GED or equivalent experience
• A valid, non‑restrictive Driver’s License is required

Working Conditions

• The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.
• The position requires good manual dexterity (hand, hand and arm, two hands) and multi‑limb coordination. It also requires the ability to quickly move arms and legs.
• The employee must have excellent stamina.
• Seeing with the ability to read reports, data, statistics and information on computer screens are required.

What We Offer:

• Competitive base pay + commission & bonus ($70k - 80k avg. with Top Performers earning $100-120k)

• Best-in-class paid‑training program with commission eligibility

  • This role requires travel for a mandatory 3‑week regional training class. Travel accommodations will be provided.

• Company-generated leads - no cold calling required!

• Company service vehicle and fuel card provided

• Performance opens doors to elite recognition, trips & events

• Annual Tribe Appreciation Tour, holiday & volunteer events

• Upward mobility - we promote from within 80% of the time

• When you win, you own it—our Employee Ownership Program lets you share the upside.

• Tuition Reimbursement Program - we invest in your development!

• Work‑life balance - 2 weeks PTO and 6 paid holidays

• US: Affordable and comprehensive benefits package including medical, dental, vision, long & short‑term disability, company‑paid life insurance, 401(k) and company match & paid maternity leave

• Canada: Affordable and comprehensive benefits package including medical, dental, long & short‑term disability, and company paid life insurance

The anticipated salary range is the expected hiring range for this role in Maryland is $14.45 - $17.00. Final compensation will be based on an evaluation of each candidate’s qualifications, relevant experience, demonstrated capabilities, and work location.