Sales & Service Representative (Teller)

First Citizens Bank; Pennsylvania; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading financial institution in Pennsylvania seeks a Sales and Service Representative to engage customers and process transactions. This role involves understanding banking needs, facilitating customer awareness of services, and supporting sales efforts. A high school diploma and customer service experience are required. Join the team to make a positive impact in the community.

Qualifications

• 6 months customer service experience preferred.
• Experience in sales is an advantage.

Responsibilities

• Engage customers to understand their banking needs.
• Process transactions accurately and efficiently.
• Assist with account servicing needs.
• Facilitate customer awareness of bank services.
• Introduce customers to appropriate team members for solutions.

Skills

Financial literacy

Knowledge of retail banking products and services

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

Qualifications

High School Diploma or GED and 6 months customer service experience

Preferred Area of Experience: Sales

Skill(s): Financial literacy, Knowledge of retail banking products and services

Responsibilities

• The essential functions of the job include, but are not necessarily limited to, the following:
• Engaging customers in conversation to understand their banking needs and preferences
• Processing transactions accurately and efficiently
• Providing assistance with account servicing needs
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.