Sales & Service Representative (Bank Teller)

First Citizens; Cheraw (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank is seeking a Sales and Service Representative to process transactions and assist customers in the Cheraw branch. The role supports customer education on bank tools and resources and collaborates with the branch to identify and refer sales opportunities to the appropriate bank partner.

The position emphasizes service standards, compliance with regulations, and accuracy in daily operations within a branch banking environment.

Qualifications

• High School Diploma or GED and 6 months customer service.
• Sales experience is preferred.
• Must possess a valid driver's license and drive to other offices and customers.

Responsibilities

• Process transactions and handle customer service requests in the branch.
• Educate customers on bank capabilities, tools and resources.
• Support branch sales by identifying and referring opportunities to bank partners.

Skills

Financial literacy

Retail banking products

Branch banking operations

Written & verbal communication

Transaction processing

Relationship building

Attention to detail

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

Responsibilities & Qualifications

Duties & Responsibilities:

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:

• Financial literacy
• Knowledge of retail banking products and services

• Branch Banking Operations
• Communication (Written and Verbal)
• Transaction Processing
• Builds Productive Relationships
• Detail oriented

Qualifications:

• Minimum Required Education and Experience: High School Diploma or GED and 6 months customer service
• Preferred Area of Experience: Sales
• Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.