Sales Service Representative

Alfa Insurance; Tuscaloosa (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Alfa Insurance is seeking a Sales Service Representative in Tuscaloosa, AL to support agency sales and service activities. You will respond to customer inquiries, process policy changes, handle billing questions, and assist with claims-related calls.

You will explain coverage options and prepare quotes to help customers choose appropriate insurance products that meet their needs. Join a collaborative team, maintain accurate records in the agency management system, and contribute to a welcoming

Qualifications

• Customer-facing role experience or training provided.
• Ability to explain insurance options clearly and tailor coverage to client needs.
• Proficiency with data entry, recordkeeping, and common office software.

Responsibilities

• Respond to customer inquiries and support agency sales and service activities.
• Process policy changes, handle billing questions, and assist with claims-related calls.
• Explain coverage options, prepare quotes, and help customers select appropriate products.
• Maintain accurate records and use agency management systems; collaborate with agents and teammates.
• Support a professional, welcoming on-site office environment and achieve service and sales goals.

Skills

Customer service

Sales and cross-selling

Administrative and office skills

Communication skills

Problem-solving

On-site collaboration

Insurance knowledge

Education

High school diploma or equivalent

Tools

Agency management systems

Data entry / office software

Job description

Company Description

Alfa Insurance®, founded in 1946 by what is now the Alabama Farmers Federation, has grown from offering fire insurance to farmers into a multi-line provider of life, property, and automobile coverage. Today, Alfa serves more than 1 million customers across multiple states and is recognized for its stable, reliable, and affordable insurance products. Both its property and casualty companies and its life insurance company hold an A (Excellent) rating from A.M. Best, reflecting strong financial stability. Alfa’s mission centers on delivering personalized service, making it easy for customers to do business, and being there when coverage is needed most. The organization is committed to long-term relationships, customer care, and superior service.

Role Description

The Sales Service Representative is a full-time, on-site role based in Tuscaloosa, AL. This position is responsible for supporting agency sales and service activities by responding to customer inquiries, processing policy changes, handling billing questions, and assisting with claims-related calls. The role includes explaining coverage options, preparing quotes, and helping customers select appropriate insurance products that align with their needs. The Sales Service Representative will maintain accurate records, use agency management systems, and collaborate closely with agents and team members to ensure a consistent and positive customer experience. Daily activities also involve following established procedures, meeting service and sales goals, and contributing to a professional and welcoming office environment.

Qualifications

• Customer service and client support skills, with the ability to listen actively, respond clearly, and build positive relationships.


• Sales and cross-selling skills, including comfort discussing insurance products, identifying customer needs, and recommending appropriate solutions.


• Administrative and office skills, such as data entry accuracy, recordkeeping, and proficiency with common office software and agency systems.


• Communication skills, including professional verbal and written communication and the ability to explain complex information in simple terms.


• Problem-solving and organizational skills, with attention to detail and the ability to manage multiple tasks in a fast-paced environment.


• Ability to work on-site in Tuscaloosa, AL, as a dependable team member who collaborates effectively with colleagues and leadership.


• Prior experience in insurance, financial services, or a customer-facing role is preferred but not required; training will be provided.


• High school diploma or equivalent required; post-secondary education or relevant insurance certifications are a plus.