Sales & Service Manager - Woodfield Mall

Alo; Schaumburg (IL); In loco; USD 60.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous Alo employee discount

Free membership to Alo Wellness Club

Competitive medical, dental and vision

Free virtual mental health access

New parent support

401k matching

Monthly Store Incentives

Clothing Allowance

Free yoga classes at sanctuaries

Descrizione del lavoro

Alo at Woodfield Mall in Schaumburg, IL is seeking a Sales & Service Manager to lead the store’s guest experience and business targets. You will supervise the Sales & Service team, coach staff, and partner with the General Manager to implement selling initiatives and scheduling.

You will build client relationships, monitor budgets and metrics, and ensure the team embodies Alo’s guiding principles while delivering exceptional service to every visitor.

Competenze

• 3-5 years of retail or related industry leadership experience.
• Exceptional interpersonal and communication skills, both verbal and written.
• Ability to handle multiple tasks in a changing environment and maintain accountability.

Mansioni

• Investigate and root cause sales opportunities, partnering with the GM to address gaps.
• Oversee the Sales & Service team to deliver exceptional guest experience and coaching.
• Develop client relationships and ensure effective sales floor coverage with workforce planning.
• Partner with GM to build and implement the Sales & Service strategy.
• Lead, coach, and develop talent across Operations and Visual teams.

Conoscenze

Retail leadership

MS Office

Interpersonal skills

Agile

Time management

Mobility/physical stamina

Strumenti

MS Office

Descrizione del lavoro

Sales & Service Manager - Woodfield Mall

Woodfield Mall, Schaumburg, IL (10112)

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.

• Investigate and root cause sales opportunities, partnering with the General Manager to escalated process or system gaps


• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching


• Continue to build the client relationship daily with our customers


• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed


• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team

Business Leader

• Represent the business in meetings and on conference calls, in partnership with General Manager


• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)


• Future planning workflow business needs to protect optimal performance


• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do


• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team


• Establish internal & external pipeline through succession planning and recruitment strategy


• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager

Business Partner

• Oversees the execution of certain deliverables on the ALO Sales and Service Model , protecting operational efficiency


• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals


• Demonstrate an ability to navigate the organization with a balance of business need and brand culture

SALES AND SERVICE MANAGER QUALIFICATIONS

• 3-5 years of retail or related industry leadership experience


• Working knowledge of MS Office (Word, Excel and Outlook)


• Extraordinary interpersonal and communication skills, both verbal and written


• Agile with the ability to handle multiple tasks in a changing environment


• Independent work ethic, time management skills, and personal accountability


• Requires constant movement in and around all areas of the store


• Aligns with and embodies ALO’s Guiding Principles


• Ability to lift, push, carry or otherwise move up to 50 pounds


• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder


• Ability to stand and move for an entire shift

SALES AND SERVICE MANAGER SCHEDULE

The Sales & Service Manager role is a full-time role. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

• Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors


• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents


• 401k matching


• Monthly Store Incentives


• Clothing Allowance


• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Sales & Service Manager base pay ranges from $60,000 - $76,000/ hr/year. Please also note, Sales & Service Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, competitive medical, dental, and vision plans, 401k, commuter benefits, and Wellness Club.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in ALO’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for