Sales & Service Manager - King of Prussia

ALO; Pennsylvania; On-site; USD 60,000 - 90,000; Full time

Job summary

ALO in Pennsylvania is seeking a Sales & Service Manager to lead the store’s guest experience and sales strategy. You will partner with the General Manager to identify opportunities, upscale processes, coach the Sales & Service team, and ensure strong floor coverage while delivering the ALO standard of service.

This role emphasizes building daily client relationships with customers, representing the business in meetings, monitoring budgets and performance metrics, and guiding staff development

Qualifications

• Focus on guest experience and sales targets.
• Experience coaching and developing team members.
• Build client relationships daily with customers.
• Develop workforce solutions to ensure floor coverage.

Responsibilities

• Investigate sales opportunities and partner with the GM to improve processes.
• Oversee Sales & Service team to deliver exceptional guest experience.
• Continue to build the client relationship daily with our customers.
• Ensure effective sales floor coverage through workforce solutions and selling initiatives.
• Partner with the General Manager to build Sales & Service strategy.

Job description

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.

• Investigate and root cause sales opportunities, partnering with the General Manager to upscale process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team

Business Leader

• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance
• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
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