Sales & Service Manager - Beverly Hills

Alo Yoga; Beverly Hills (CA); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Generous employee discount and free A⭐

Mental health support via virtual care

401k matching

Monthly store incentives

Clothing allowance

Free yoga classes at Sanctuaries

Job summary

ALO Yoga is seeking a Sales & Service Manager to lead our store’s guest experience and business results. You will direct the Sales & Service team, coach staff, and drive strategies with the General Manager to deliver exceptional service and strong sales performance.

The role requires 3–5 years in retail leadership, proficiency with MS Office, and a strong ability to manage multiple tasks in a fast-paced environment. Expect full-time hours with weekend availability and competitive benefits.

Qualifications

• 3–5 years of retail or related industry leadership experience.
• Working knowledge of MS Office (Word, Excel and Outlook).
• Extraordinary interpersonal and communication skills, both verbal and written.
• Agile with the ability to handle multiple tasks in a changing environment.
• Independent work ethic, time management skills, and personal accountability.
• Requires constant movement in and around all areas of the store.
• Aligns with and embodies ALO’s Guiding Principles.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.

Responsibilities

• Investigate and root cause sales opportunities, escalating gaps with the GM
• Oversee the Sales & Service team to ensure exceptional guest experience on the floor with coaching
• Continue to build client relationships daily with customers
• Ensure effective sales floor coverage through workforce solutions and selling initiatives
• Partner with the GM to build and implement the Sales & Service strategy for the store
• Represent the business in meetings and on conference calls with the GM
• Monitor and partner with GM to manage budget, reporting, metrics and planning
• Future planning of workflow to protect optimal performance
• Lead the Sales, Service, and Community team in line with ALO’s mission and principles
• Drive accountability, coaching, talent development and cross-functional communication
• Establish internal & external pipeline via succession planning and recruitment
• Write schedules aligned with business strategy with GM
• Oversee execution of the Sales & Service Model to protect operational efficiency
• Collaborate with the Store Manager’s vision and cross-functional goals
• Navigate the organization balancing business needs and brand culture

Skills

Retail leadership experience

Interpersonal communication

MS Office

Agile

Independent work

Time management

Stamina and mobility

Guiding Principles alignment

Tools

MS Office

Job description

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.

Sales & Service Leader

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps


• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching


• Continue to build the client relationship daily with our customers


• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed


• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team

Business Leader

• Represent the business in meetings and on conference calls, in partnership with General Manager


• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)


• Future planning workflow business needs to protect optimal performance

People Leader

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do


• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team


• Establish internal & external pipeline through succession planning and recruitment strategy


• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager

Business Partner

• Oversees the execution of certain deliverables on the ALO Sales and Service Model , protecting operational efficiency


• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals


• Demonstrate an ability to navigate the organization with a balance of business need and brand culture

SALES AND SERVICE MANAGER QUALIFICATIONS

• 3-5 years of retail or related industry leadership experience


• Working knowledge of MS Office (Word, Excel and Outlook)


• Extraordinary interpersonal and communication skills, both verbal and written


• Agile with the ability to handle multiple tasks in a changing environment


• Independent work ethic, time management skills, and personal accountability


• Requires constant movement in and around all areas of the store


• Aligns with and embodies ALO’s Guiding Principles


• Ability to lift, push, carry or otherwise move up to 50 pounds


• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder


• Ability to stand and move for an entire shift

SALES AND SERVICE MANAGER SCHEDULE

The Sales & Service Manager role is a full-time role. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

• Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors


• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents


• 401k matching


• Monthly Store Incentives


• Clothing Allowance


• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Sales & Service Manager base pay ranges from $33.80 - $40.87/hr. Please also note, Sales & Service Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, competitive medical, dental, and vision plans, 401k, commuter benefits, and Wellness Club.

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