Sales & Service Lead - Valley Fair

ALO; Santa Clara (CA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Employee discount

ALO Wellness Club

401(k) with company matching

Monthly store incentives

Clothing allowance

Free yoga classes

Job summary

ALO is seeking a Sales & Service Lead to elevate the guest experience on the floor, deliver engagement targets, educate guests, and create a service‑led environment that differentiates our stores.

You will oversee Sales & Service Associates and Cashiers, recruit and develop talent, coach through feedback, analyze reports, and collaborate with Operations, Visual, and Studio leads to ensure strong cross‑functional training and execution.

Qualifications

• 2+ years in a client-centric sales environment.
• Proven leadership with strong decision making.
• Open to feedback and able to give feedback effectively.
• Energetic and enthusiastic, blending fun with work.
• Self-motivated with drive to achieve results and grow with the team.
• Excellent written and verbal communication skills.
• Aligns with ALO’s guiding principles.
• Job level: Associate.

Responsibilities

• Lead exceptional guest experiences on the floor, coaching team members.
• Continue building client relationships daily with customers.
• Analyze reports to strategize and implement improvement plans.
• Ensure effective sales floor coverage and lead selling initiatives.

Skills

Client-centric sales

Leadership

Feedback culture

High energy

Result oriented

Communication

Company values

Associate development

Job description

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Sales & Service Lead is integral to elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, creating a service‑lead environment on the sales floor and ultimately creating a sanctuary that sets ALO apart from other retailers.

RESPONSIBILITIES

• Lead an exceptional guest experience on the floor by assessing guest connection and technical product education, and support team members through feedback and coaching.
• Continue to build the client relationship daily with our customers.
• Analyze reports to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities.
• Ensure effective sales floor coverage through workforce solutions and leading selling initiatives throughout the store as needed.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology and facilities.
• Demonstrate strong business acumen by leveraging metrics to support business‑driving strategies.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests.
• Lead by example and inspire staff in daily operations and the guest experience.
• Directly oversee Sales & Service Associates and Cashiers; responsible for recruitment and development of talent.
• Use company performance tools to evaluate each associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader.
• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross‑functional training and to ensure the business is well‑executed.
• Execute company‑level operations‑focused directives, projects and initiatives in partnership with the Sales & Service Manager.

QUALIFICATIONS

• 2+ years prior work experience in a client‑centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Values feedback, is receptive to receiving feedback and eager to provide it.
• High energy, upbeat, enthusiastic with the ability to integrate fun and work.
• Self‑motivated with a desire to achieve results and excel individually and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s guiding principles.
• Job level: Associate.

The Sales & Service Lead is full‑time and requires 32–40 hours per week. All full‑time employees are expected to have open availability and work variable shifts, including peak days and weekends, as well as during the company’s blackout period from the week of American Thanksgiving through the first week of January.

BENEFITS

• Generous employee discount for ALO and free membership to the ALO Wellness Club with access to hundreds of streaming fitness and yoga classes.
• Competitive medical, dental and vision plans; free virtual access to mental health providers; new‑parent support for employees and dependents (full‑time).
• 401(k) with company matching (full‑time).
• Monthly store incentives.
• Clothing allowance.
• Free yoga classes at any of our Sanctuaries (select cities).

The base pay ranges from $22.00–$26.00 per hour in Santa Clara, CA. Leads may participate in the monthly store incentive bonus program, potentially increasing total compensation. Additional rewards include clothing allowance, employee discount, 401(k), competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.