Sales & Service Lead - The Summit at Fritz Farm

ALO; Lexington (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discount for products

Medical, dental, and vision plan options

401K with company matching

Monthly store incentives

Clothing allowance

Free yoga classes

Job summary

A leading wellness retailer seeks a Sales & Service Lead to enhance guest experiences and drive sales. You will directly manage associates, support operational excellence, and ensure a positive environment. Ideal candidates have strong leadership skills, prior sales experience, and excellent communication abilities. Full-time roles necessitate availability for flexible shifts, including weekends and peak seasons. Join an energetic team committed to fostering a community centered on mindful movement.

Qualifications

• 2+ years of experience in a client-centric, sales environment.
• Proven leadership capabilities and excellent decision-making skills.
• Self-motivated with a desire to achieve results.

Responsibilities

• Lead exceptional guest experience and team member support.
• Manage business metrics and drive sales results.
• Inspire staff to excel in operations and guest experience.

Skills

Customer relationship management

Sales strategy development

Team leadership

Communication skills

Analytical skills

Job description

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio‑to‑street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Sales & Service Lead is integral to elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service‑lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers.

RESPONSIBILITIES

Sales & Service Leader

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through workforce solutions and leading selling initiatives throughout the store as needed

Business Leader

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintenance and maximization
• Demonstrate strong business acumen by leveraging metrics to support business‑driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests

People Leader

• Leads by example and inspires staff in daily operations and guest experience
• Directly oversees the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross‑functional training and to ensure the business is well‑executed
• Execute company‑level operations‑focused directives, projects and initiatives, in partnership with the Sales & Service Manager (e.g. from the SCC)

QUALIFICATIONS

• 2+ Years prior work experience in a client‑centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self‑motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies Alo’s guiding principles
• Job Level: Associate

The Sales & Service Lead is full‑time and requires 32‑40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full‑time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

JUST SOME OF THE PERKS

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full‑Time Employees)
• 401K with company matching (Full‑Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

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