Sales & Service Associate

Five Star Bank; City of Elmira (NY); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

17 Days PTO

Company Holidays

Medical Insurance

401(k) Plan

Life Insurance

Descripción de la vacante

Five Star Bank in New York seeks a Sales & Service Associate to handle everyday banking with a focus on building relationships and providing tailored financial guidance. You will assist customers with deposits, withdrawals, account openings, and digital tools education, while representing the bank at local events.

The role emphasizes both service and sales, requires 2+ years in a customer-facing role, and offers comprehensive benefits and stability from a bank with a long history.

Formación

• Customer-facing experience required (2+ years).
• Strong communication and consultative mindset.
• Comfort guiding customers with digital tools.
• Team player who is detail-oriented.

Responsabilidades

• Process deposits, withdrawals, and service requests.
• Open personal and small business accounts.
• Educate customers on online banking and ITMs.
• Refer complex needs to Relationship Bankers.

Conocimientos

Customer service

Communication skills

Digital tools

Team player

Adaptable

Educación

High School Diploma or GED

Herramientas

Banking software

Descripción del empleo

Join the Five Star Bank Team as a Sales & Service Associate

At Five Star Bank, we believe in more than just banking — we believe in building lasting relationships and making a positive impact in the communities we serve. As a Sales & Service Associate, you’ll do more than handle transactions — you’ll be a trusted advisor, helping customers achieve their financial goals through personalized service and smart solutions.

What You’ll Do

• Support Daily Banking Needs: Process deposits, withdrawals, payments, and account service requests with professionalism and accuracy.
• Deliver Personalized Financial Guidance: Engage in meaningful conversations to understand customers’ financial goals and recommend appropriate solutions.
• Open New Accounts: Assist customers with opening personal and small business accounts, and support lending applications in line with bank standards.
• Promote Digital Tools: Educate customers on self-service and digital banking channels including online banking, mobile apps, and Interactive Teller Machines (ITMs).
• Represent Five Star: Participate in local events and branch outreach to strengthen our connection to the community.
• Refer with Purpose: Identify complex needs and connect clients to Relationship Bankers or other business partners.
• Ensure Compliance: Follow regulatory requirements, bank policies, and operational procedures — including assigned compliance training.
• Maintain Operational Excellence: Support secure cash handling, audit readiness, and general branch functions to ensure smooth daily operations.

What We’re Looking For

• High School Diploma or GED required.
• At least 2 years of experience in a customer-facing role, preferably in banking, retail, hospitality, or sales.
• Confidence balancing service and sales responsibilities with a customer‑first approach.
• Excellent communication skills with a consultative mindset.
• Comfort using digital tools and helping others navigate technology.
• A team player who is detail‑oriented, self‑motivated, and adaptable.

Licensing

• Registration with the Nationwide Mortgage Licensing System (NMLS) is required in accordance with SAFE Act regulations.
• Familiarity with banking or teller systems is a plus; training and support are provided.

Physical Requirements

• Ability to stand for prolonged periods.
• Ability to lift between 1–10 lbs regularly, occasionally up to 30 lbs.
• Extensive computer and phone use.
• Ability to travel between office locations as needed.
• Repetitive motions may be required.

Schedule

• Hours are generally Monday through Thursday, 8:00 AM to 5:00 PM, and Friday, 8:00 AM to 5:30 PM, with rotating Saturday shifts; schedules may vary based on branch needs.
• May involve occasional travel to nearby branch locations based on staffing needs.

Why Five Star Bank

• Community Commitment: Make a difference through programs like Work of Heart week, where associates volunteer with local organizations.
• Career Growth: Clear advancement opportunities into roles such as Relationship Banker.
• Stability: Being in business for over 200 years.
• Comprehensive Benefits:
  • 17 Days of PTO and 11 Company‑Paid Holidays
  • Medical, Dental, and Vision Insurance
  • Health Savings and Flexible Spending Accounts
  • Retirement Savings Accounts including Pension and 401(k) Plans
  • Company‑Paid Life Insurance and Disability Coverage
  • Voluntary Benefits (Life, Critical Illness, Accident, Hospital Indemnity, Legal Insurance)
  • Tuition Reimbursement and Employee Referral Program
  • Wellness Reimbursement and Star Volunteer Program
  • Employee Banking Perks

The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity‑based incentives based on the role and performance.