Sales & Service Advisor

Big Brand Tire & Service; Mesa (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate

Commission and overtime

Paid vacation

Medical insurance

401(k) with match

Employee discounts

Referral bonuses

ASE reimbursement

Career growth opportunities

Job summary

Big Brand Tire & Service in Mesa, AZ is seeking a results-driven Service Advisor to greet guests, translate requests into actions, and upsell tires, repairs, warranties, and services. You’ll partner with technicians to deliver world-class service and maintain showroom standards.

This role offers paid vacation, benefits, and career growth into leadership. Ideal candidates have 1–3 years in automotive service sales, strong communication, and a proven ability to build trust with customers.

Qualifications

• 1–3 years of experience in automotive service sales or retail automotive with strong customer service skills
• Proven ability to sell services and build trust with customers
• Strong communication and organizational skills
• Self-starter with problem-solving ability and team spirit
• Valid driver’s license and ability to lift 70 lbs (occasional shop support)

Responsibilities

• Greet guests and deliver a world-class service experience
• Act as liaison between customer and technician, translating mechanical info into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that convert first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Job description

Service Advisor

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

Description

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

We offer the kind of benefits you'd expect from a larger organization - plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth - with progression into Service Manager or Management, evidenced by hundreds of team member promotions.

Service Advisor

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician - translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

What Makes You a Great Fit

• 1-3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
• Proven ability to sell services and build trust
• Strong communication and organizational skills
• A self-starter with problem-solving ability and team spirit
• Valid driver’s license + ability to lift 70 lbs (you’ll occasionally jump in to support shop flow)
• Hungry to learn, grow, and lead
• Flexible availability, including weekends, to serve customers when they need us most

About Big Brand Tire & Service

For 50+ years, Big Brand has been the trusted name in tires and auto repair. Now in over 10 states and growing fast, we’re serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.