Sales Retention Representative

Sunrun; United States; On-site; USD 40,000 - 55,000; Full time

Job summary

A leading solar energy company is looking for a Sales Retention Representative to join their dynamic team. The role involves resolving customer issues, handling inbound and outbound calls, and educating prospects about solar benefits. Applicants should have excellent communication skills, retention or sales experience, and the ability to work flexible hours. The company offers a supportive culture that promotes employee development and well-being, making this an excellent chance for career growth.

Qualifications

• Minimum of 1 year of experience in a related field. Retention or Sales experience preferred.
• Minimum of six months of experience in a call center environment required.
• Ability to work weekends, evenings and some holiday shifts.

Responsibilities

• Resolve ARC (At Risk Customer) cases on behalf of the sales team.
• Handle inbound calls, primarily outbound effort with pre-installed customers.
• Confidently educate customers regarding Sunrun's solar process.

Skills

Excellent verbal and written communication skills

Proficient with email, Google suite, CRM tools

Strong work ethic and ambition to succeed

Ability to educate the public about solar electricity

Bilingual (Spanish is a plus)

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

Sales Retention Representative

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Overview

Sunrun is looking for highly motivated and talented sales professionals to join our rapidly-growing Retention team. With Sunrun’s industry-leading training, success comes to those who are eager to learn and deliver a stunning experience through retaining prospective customers in the sales-pipeline. This is not your typical retention team. We are a performance-based culture that believes that hard work and success should be rewarded with both a strong compensation plan and opportunities for further career growth at Sunrun.

Responsibilities

• Resolving ARC (At Risk Customer) cases on behalf of the sales team
• Handles inbound calls, but primarily an outbound effort with pre-installed customers
• Provides an excellent experience for in-process customers by adhering to company call quality standards
• Effectively overcomes and handles objections from solar prospects
• Resolves concerns and de-escalates customers in a friendly and professional manner
• Confidently educates customers regarding Sunrun's solar process
• Re-engages with prospects who have become unresponsive
• Efficiently manages a pipeline of ARC cases to resolve in a timely manner. Strong ability to multi-task
• Willingly engages with their peers in team meetings and through G-chat

Qualifications

• High School Diploma or equivalent
• Minimum of 1 year of experience in a related field. Retention or Sales experience is preferred
• A minimum of six months of experience in a call center environment required
• Excellent verbal and written communication skills
• Strong work ethic and ambition to succeed
• Ability to effectively educate the public about the benefits of solar electricity and Sunrun Solar
• Proficient with email, Google suite, and CRM tools (Salesforce preferred)
• Ability to work weekends, evenings and some holiday shifts
• Ability to speak bilingual. Spanish is a plus.

Physical Demands

• Be able to remain in a seated position for more than 75 percent of the workday
• Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment
• Ability to exert up to 10 pounds of force and occasionally lift and or move up to 15 pounds
• Sufficient visual and hearing acuity to follow instructions, operate office equipment and determine accuracy of the work assigned

Recruiter: Danielle Levitan ([e-mail])

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at [e-mail].

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun