Sales Representative II - All Boroughs

MetroPlusHealth; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

MetroPlusHealth seeks an enrollment specialist to educate New Yorkers about QHPs, Medicaid, and Child Health Plus through the NY State of Health Marketplace. You will assist applicants, explain eligibility and tax credits, and manage document submission processes.

The role involves public speaking, presentations, and evening/weekend availability to support enrollment drives and community outreach within a dynamic health plan environment.

Qualifications

• Experience educating consumers on health insurance options.
• Familiarity with NY State of Health Marketplace processes.

Responsibilities

• Educate and assist individuals applying for coverage through the NY State of Health Marketplace in QHPs and Medicaid/CHIP.
• Assist consumers with contacting NY State of Health Customer Services for enrollment support.
• Conduct public education activities to raise awareness of available QHPs.
• Explain eligibility for governmental programs and tax credits; outline cost-sharing and tier differences.
• Conduct presentations and ACA forums; assist with document submission via scan, fax, or mail.
• Assist existing members with recertification and premium payments when required.
• Maintain confidential information per privacy standards and meet MFE recertification requirements.
• Keep leads and enrollment data updated in the MetroPlusHealth portal.

Skills

Public Speaking

Sales experience

Customer service

Communication

Education

High School Diploma or GED

Tools

Lead management software

Job description

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

Scope of Role & Responsibilities

Educational/Enrollment Process

• Educate and provide assistance to qualified individuals with applying for coverage through the NY State of Health Marketplace in a Qualified Health Plan (QHP) and insurance affordability programs such as Medicaid and Child Health Plus.
• Assist consumers/applicants with calling the NY State of Health Customer Services Department for assistance with enrolling and/or providing verification documentation.
• Conduct public education activities for consumers to raise awareness of available QHPs within the Marketplace.
• Explain potential eligibility for public/governmental programs, how the federal health insurance premium tax credit and cost-sharing reductions work, and outline potential risk factor, if any, to consumers.
• Describe the features and benefits of health insurance coverage, including cost-sharing mechanisms like deductibles, co-pays, co-insurance and how these work and/or affect the consumer.
• Describe the different metal tiers within the Marketplace and how the benefits may change at different tiers based on the consumer's income.
• Conduct presentations and participate in ACA forums and workshops upon request.
• Assist consumers with submitting documents and information as required by the Marketplace via scan, fax, or mail.
• Assist existing members with recertification, when applicable.
• Assist consumers with the submission of premium payments when required.

Regulatory/Compliance

• Securing and safeguarding confidential information to prevent Protected Health Information (PHI) from being obtained from unauthorized personnel to ensure compliance with privacy and security standards.
• Provide information in a manner that is culturally and linguistically appropriate to the needs of the population being served by the Marketplace.
• Participate in all trainings, updates and webinars and other forums in which information is necessary to carry out roles and responsibilities.
• Mandated to meet the annual Marketplace Facilitated Enroller (MFE) recertification requirements.
• Keep abreast of all industry and regulatory updates as it pertains to the ACA and Marketplace.
• Maintain discretion regarding business-related files, reports, and conversations within the provisions of applicable State and Federal Statutes and regulations.

Tactical

• Maintain a daily tracking tool that entails detailed rep activity.
• Monitor all applications in personal dashboard to ensure timely and accurate follow through from applicants.
• Conduct a daily review of personal dashboard to address and follow-up on any and/or all potential leads for consumers seeking assistance.
• Maintain a consistent supply of various educational and product line collateral.
• Keep abreast of all the Marketplace functionalities to effectively manage individual accounts.
• Conduct a daily review of the MetroPlusHealth "Marketplus" lead management program to follow-up on all new potential enrollment leads and consumer inquiries. Record all follow-up dispositions in a timely and accurate manner.
• Data enter all applicant demographic, enrollment site and PCP selection data in the required "Enrollment Program" within the MetroPlusHealth portal at the time of the initial enrollment encounter.
• Must be in compliance with all conflict-of-interest standards and regulations.
• All other tasks and responsibilities as may be required to satisfy the expectations of the role.
• Required to work evenings and weekends.

Required Education, Training & Professional Experience

• Must have a High School Diploma or GED.
• Minimum of three (3) years of Sales experience required.
• Prior Public Speaking experience.

Licensure And/or Certification Required

• Must complete and pass the NY State of Health approved training program and become certified. Must complete all required annual recertification as an MFE

Professional Competencies

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication