Sales Representative (Bilingual Spanish)

Spectrum; Wilmington (NC); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Competitive base salary with bonuses

Job summary

Spectrum is hiring a Sales Representative in Wilmington, NC to acquire new residential customers in non-bulk MDUs through door-to-door outreach. You will use a consultative approach to understand customer needs, present Spectrum’s connectivity services, and consistently meet or exceed monthly sales targets within the assigned portfolio.

This role requires outdoor work, frequent travel within the territory, and the ability to lift boxes and engage customers in varied weather.

Qualifications

• High School Diploma or equivalent work experience.
• 0-6+ months of sales or customer service experience.
• Knowledge of cold call sales techniques and persuasive communication.
• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather.
• Capacity to work outdoors for extended periods in any season or weather.
• Familiarity with computer operating systems, consumer and commercial communications devices such as smartphones, routers and wireless equipment, and computer software applications.
• Valid driver’s license with a satisfactory driving record meeting Spectrum standards.
• Ability to read, write, speak, and understand multiple languages (English and Spanish).

Responsibilities

• Drive new customer acquisition by conducting door-to-door sales in assigned non-bulk multi-dwelling unit properties with 49 or fewer doors.
• Actively and consistently support all efforts to simplify and enhance customer experience.
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.
• Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.
• Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved.
• Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.
• Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.
• Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes.
• Collect and account for funds and provide receipts according to Company policy and guideline.

Skills

Persuasive communication

Door-to-door sales

Multilingual English/Spanish

Valid driver’s license

Outdoors work

Territory travel

Education

High School Diploma or equivalent work experience

Tools

Reliable personal vehicle

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine building meaningful connections byhelping connectpeople and communities byacquiringnew residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with49 or fewerdoors. Achieve this exclusively through door-to-door sales of Spectrum’s connectivity services, using a consultative sales approach to understand customer needs and consistently meet or exceed assigned sales performance targets.

Join Spectrum and unlock your potential with a competitive base salary,plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! Andthat’snot all, enjoy free and discounted Spectrum services likeinternet, TV, and mobile while building a long and rewarding career.

HowYou’llMake an Impact

• Drive new customer acquisition by conducting door-to-door sales in assigned non-bulk multi-dwelling unit properties with 49 or fewer doors.


• Actively and consistently support all efforts to simplify and enhance customer experience.


• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.


• Generate incremental revenue from existing customers by adding new oradditionalSpectrum services within assigned properties.


• Respond to customer problems and complaints according to established company policy, usingappropriate toolsand resources, andfollowthrough to ensure issues are satisfactorily resolved.


• Maintain a well-informed knowledge base of competitors’ activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.


• Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.


• Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and requiredtimeframes.


• Collect and account for funds and provide receipts according to Company policy and guideline

Working Conditions

• Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather


• Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)


• Exposure to moderate noise levels


• Must be able to work evenings, weekends, holidays, and split days off

WhatYou’llBring to Spectrum

Required Qualifications

Education

• High School Diploma or equivalent work experience

Experience

• 0-6+ months of sales or customer service experience

Skills

• Knowledge of cold call sales techniques and persuasive communication


• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather


• Capacity to work outdoors for extended periods in any season or weather


• Familiarity with computer operating systems, consumer and commercial communications devices such as smartphones, routers and wireless equipment, and computer software applications


• Valid driver’s license with a satisfactory driving record meeting Spectrum standards


• Ability to read, write, speak, and understand multiple languages (English and Spanish)

Preferred Qualifications

Experience

• 1+ years of sales or related work experience

Skills

• Understanding of communications technologies and services, particularly data networking fundamentals


• Knowledge of cable or telecommunications services


• Experience educating consumers about products and services


• Success in sales,prospectingor cold calling, with direct sales experience preferred

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.