Sales Representative (Bilingual Spanish)

Spectrum; Los Angeles (CA); On-site; USD 33,000 - 66,000; Full time

Job summary

Spectrum seeks a field Sales Associate to acquire residential customers through door-to-door outreach in non-bulk MDU properties (≤49 doors). You’ll use a consultative approach to assess needs and meet sales targets while uplifting customer experience.

The role includes a base salary with lucrative incentives, with the potential for total compensation over $100,000 annually. Spectrum offers benefits including service discounts and career growth opportunities.

Qualifications

• Knowledge of cold call sales techniques and persuasive communication.
• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather.
• Capacity to work outdoors for extended periods in any season or weather.
• Familiarity with computer operating systems, consumer and commercial devices, and apps.
• Valid driver's license with a satisfactory driving record.
• Ability to read, write, speak, and understand multiple languages (English and Spanish).

Responsibilities

• Drive new customer acquisition by door-to-door sales in assigned non-bulk MDU properties (≤49 doors).
• Support efforts to simplify and enhance customer experience.
• Meet or exceed monthly sales targets and penetration goals.
• Generate incremental revenue by adding Spectrum services to existing properties.
• Resolve customer problems per policy and ensure satisfactory outcomes.
• Maintain knowledge of competitor activity and pricing.
• Attend sales meetings and apply feedback to improve results.
• Complete documentation for sales activities accurately and timely.
• Collect and account for funds and provide receipts per policy.

Skills

Cold call sales

Persuasive communication

Bilingual English/Spanish

Driver's license

Outdoor work

Computer literacy

Education

High School Diploma or equivalent work experience

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine building meaningful connections by helping connect people and communities by acquiring new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 49 or fewer doors. Achieve this exclusively through door-to-door sales of Spectrum's connectivity services, using a consultative sales approach to understand customer needs and consistently meet or exceed assigned sales performance targets.

Join Spectrum and unlock your potential with a competitive base salary, plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

How You'll Make an Impact

• Drive new customer acquisition by conducting door-to-door sales in assigned non-bulk multi-dwelling unit properties with 49 or fewer doors.
• Actively and consistently support all efforts to simplify and enhance customer experience.
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio, as defined in the Standards of Sales Performance.
• Generate incremental revenue from existing customers by adding new or additional Spectrum services within assigned properties.
• Respond to customer problems and complaints according to established company policy, using appropriate tools and resources, and follow through to ensure issues are satisfactorily resolved.
• Maintain a well-informed knowledge base of competitors' activities, pricing, and offers throughout the assigned territory, and inform the supervisor/manager of changing competitive programs or marketing directions.
• Attend and actively contribute to sales meetings and training programs; apply learning and feedback to improve individual sales results.
• Accurately complete all necessary documentation to support sales activities, including dispositions, sales orders, and sales reporting, in a manner consistent with quality control guidelines and required timeframes.
• Collect and account for funds and provide receipts according to Company policy and guideline.

Working Conditions

• Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather.
• Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.).
• Exposure to moderate noise levels.
• Must be able to work evenings, weekends, holidays, and split days off.

What You'll Bring to Spectrum

Required Qualifications

Education

• High School Diploma or equivalent work experience.

Experience

• 0-6+ months of sales or customer service experience.

Skills

• Knowledge of cold call sales techniques and persuasive communication.
• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather.
• Capacity to work outdoors for extended periods in any season or weather.
• Familiarity with computer operating systems, consumer and commercial communications devices such as smartphones, routers and wireless equipment, and computer software applications.
• Valid driver's license with a satisfactory driving record meeting Spectrum standards.
• Ability to read, write, speak, and understand multiple languages (English and Spanish).

Preferred Qualifications

Experience

• 1+ years of sales or related work experience.

Skills

• Understanding of communications technologies and services, particularly data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience educating consumers about products and services.
• Success in sales, prospecting or cold calling, with direct sales experience preferred.

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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $33,200.00 and $66,000.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $45,000 .

Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large bu