Sales Representative

Cincinnati Metro; Cincinnati (OH); On-site; USD 28,000 - 40,000; Full time

Job summary

Cincinnati Metro seeks a Sales Representative to promote fare media and serve customers in a courteous, efficient manner. You will interact face-to-face and by phone with individuals and organizations, processing mail and balancing cash, while supporting promotions and service excellence.

Requirements include a High School Diploma or GED and 6 months to 1 year of related experience. The role is office/retail in a Monday–Friday schedule, with light lifting and a focus on inclusive service.

Qualifications

• Communications - Excellent verbal, writing and non-verbal skills.
• Customer Focus - Strong problem-solving and service orientation.
• Leadership - Energetic, takes initiative on projects.
• Professional Integrity - Honest and fiscally responsible.

Responsibilities

• Sell fare media to customers and organizations in person or by phone.
• Process in- and outgoing mail and balance cash drawer daily.
• Assist in developing strategies to meet performance goals.
• Provide exemplary customer service and support promotional programs.

Skills

Basic computer skills

Email proficiency

Education

High School Diploma or GED

Job description

Metro is seeking a Sales Representative to sell products/services by maximizing customer convenience and promoting service excellence. Support sales plans and special promotions in the achievement of sales goals.

ESSENTIAL FUNCTIONS

• Sell Metro, TANK and Access fare media by interacting, both face-to-face and over the phone, with customers and organizations in a courteous and efficient manner. Sell fare media via mail when necessary.
• Process both in and outgoing mail, as necessary. Balance cash drawer at the end of each shift.
• Sort and organize lost and found items for customer pick up. Maintain route schedule rack.
• Assist in the development of strategies to meet or exceed organizational and department performance goals and objectives.
• Model exemplary internal and external customer service.
• Provide a positive work environment that does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.
• Ability to work in compliance with Metro's safety and security policies. Other duties as assigned.
• Assist customers with Mobile App issues Assist with the production on CPS smart cards
• Provide assistance with the UC and Cincinnati State Discount program

POSITION QUALIFICATIONS

• Competency Statement(s)
• Communications - Excellent verbal, writing and non-verbal skills. Clear, concise, and persuasive. Excellent grammar and punctuation.
• Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations. Employee Development - Accurately identifies and measures own skills and knows when to ask for help in completion of tasks and projects.
• Leadership - Energetic, takes initiative on projects, committed to continuous improvement.
• Professional Integrity - Accountable, honest, fiscally responsible, with the ability to maximize resources.

Education

• High School Diploma or General Education Degree (GED)

Experience

• Six months to one-year related experience

SKILLS & ABILITIES

• Computer Skills
• Basic computer skills and email.

Other Requirements

• Experience with cash register, touch screen register is a plus. Familiarity with Metro's bus schedules, routes, and policies. Valid driver's license.
• Ability to lift a minimum 25 pounds

WORK ENVIRONMENT

• Office/retail atmosphere
• Shift within Hours of Operation: 7:30 a.m. - 4:30 p.m. Monday through Friday

The company has reviewed this job description to ensure that essential functions and basic duties have been included.

It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Metro is an Equal Opportunity/ Affluent Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.