Sales Professional/Keyholder

Ralph Lauren; New York (NY); On-site; USD 28,000 - 41,000; Full time

Job summary

Ralph Lauren in New York seeks a proactive Sales Floor Leader to supervise daily operations, train associates, and ensure a premium shopping experience.

You will partner with store managers to drive client relationships, uphold brand esthetics, and coach the team toward strong sales performance.

Responsibilities include coaching, merchandising, stock tasks, and ensuring flawless service across the floor.

Qualifications

• Proven sales leadership experience in a luxury or high-end retail environment.
• Strong communication and interpersonal skills for client relationship building.
• Ability to motivate and coach sales teams to exceed targets.
• Comfort with inventory, visual standards, and daily store operations.

Responsibilities

• Supervise the sales floor to ensure an elevated customer shopping experience.
• Build and maintain client relationships while coaching store team.
• Meet and exceed personal sales and SPH goals.
• Handle opening/closing procedures and assist with manager tasks.
• Maintain brand esthetic in merchandising and stock management.

Skills

Customer service

Sales leadership

Communication skills

Interpersonal skills

Negotiation

Coaching

Tools

Word

Excel

PowerPoint

Workday

Outlook

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Supervise the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our company culture. Partner with managers to learn the role of a leader and positively influence the store team.

• Takes a proactive approach to self-development and actively gives/receives feedback through one-on-ones and coaching.
• Action and commit to all training tools provided (5C's of customer excellence, product knowledge, etc).
• Supports and promotes new business initiatives to create a positive reception from sales team.
• Demonstrates professional etiquette through integrity, honesty and respect for others.
• Build on personal professional sales experience to become a more knowledgeable and effective store leader.
• Upholds customer service and training standards in the store. Exemplify excellence in customer service responsibilities.
• Identifies and communicates training needs to management.
• Consistently builds and develops a proactive clientele business through social engagement and relationship skills.
• Consistently deliver value added services to enhance customer experience.
• Maintain merchandise in accordance with the Company's visual presentation standards.
• Actively participate in upholding the brand esthetic in all merchandising activities including but not limited to daily stock maintenance, product transfers, folding and floor changeovers.
• Demonstrate a true passion and respect for the product.
• Utilize product knowledge and selling tools to strengthen expertise.

Meet and exceed personal sales and SPH goals.

Opening/closing procedures of store, complete returns and exchanges in the absence of a manager.

Partner with managers in checking task tracker and retail web for updates weekly.

Utilize the CEM role. Manage, mentor, and coach sales team to take a proactive approach to expand their clientele and maximize sales.

Support the management team with the maintenance of daily tasks. Communicate tasks and follow up to management and associates.

Salary range: $20 - $30 hourly.

• Enthusiasm and ability to build and maintain an environment which projects Ralph Lauren’s desired elevated image and character.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Analytical skills, business acumen, financial acumen
• Relevant work experience preferred
• Strong computer skills preferred: Word, Excel, PowerPoint, Workday, and Outlook
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
• Ability to operate the register, stand, move and walk for multiple hours