Sales Professional - Inside Sales

sci; Virginia Beach (VA); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI is seeking a Family Service Counselor in Virginia Beach to serve client families by arranging at-need and pre-need cemetery services. You will drive lead generation, build trusted relationships, and collaborate with funeral directors and staff to deliver personalized, revenue-generating service.

The role requires flexibility to work evenings or weekends, strong communication, and the ability to manage appointments with professionalism and care, supporting families through planning and

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent education/experience.
• 1-2 years of customer service or sales experience preferred.
• Current state license or driving license with acceptable driving record; insurance license if required by state.

Responsibilities

• Lead generation: prospect at least 1–2 hours daily and obtain referrals.
• Build relationships with families: respond promptly, listen, and provide empathetic service.
• Teamwork: collaborate with funeral directors, location managers, and staff to ensure seamless, high-quality service.

Skills

Lead generation

Relationship building

Customer service

Prospecting

Education

High school diploma

1-2 years of college

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

• Lead Generation
  
  
  
  • Holds self-accountable for prospecting a minimum of 1-2 hours each day
  
  
  • Obtains referrals from families served by the location
  
  
  • Networks and builds community and civic relationships
  
  
  • Explains and presents presentations to families served and referred families
  
  
  • Maintains and tracks activity levels to ensure productivity
  
  
  
  


• Build Rel a tion s hi ps with Families
  
  
  
  • Responds to client inquiries in a timely, respectful, sensitive and professional manner
  
  
  • Connects with families through listening, honest communication and genuine concern
  
  
  • Develops an understanding of each family's unique needs and offers solutions that provide value to them
  
  
  • Stays in touch with families to ensure satisfaction
  
  
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  
  
  • Follows through on all customer problems and requests
  
  
  • Builds trust-based relationships to earn the right to ask for referrals
  
  
  • Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by edu c ati n g them on the benefits of pre-planning
  
  
  
  


• Teamwork
  
  
  
  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  
  
  • Collaborates and tea m s w i th funeral di r ecto r s, l ocat i on ma n agers, and other m embers of funeral ho m e and or ce me tery staff, to provide seam l ess, high qua l ity service
  
  
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  
  
  • Shares family concerns with rest of the SCI team
  
  
  
  

Minimum Requirements

• Education
  
  
  
  • High school diploma or equivalent
  
  
  • 1-2 years of college or an equivalent of education and experience
  
  
  
  


• Experience
  
  
  
  • High school equivalency and 1-2 years of college or an equivalent of education and experience
  
  
  • 1-2 years of customer service or sales industry experience preferred
  
  
  
  


• Licenses
  
  
  
  • Current state/province issued driver's license with an acceptable driving record
  
  
  • Insurance license if required by state/province law and as prescribed by each state board
  
  
  
  


• Knowledge, Skills and Abilities
  
  
  
  • Must be able to pass the Company's internal presentation certification within thirty days of hire
  
  
  • Ability to work a number of evenings and or weekends every month
  
  
  • Ability to drive frequently
  
  
  • Ability to obtain and maintain an insurance license if required by state/province
  
  
  • Flexible hours but, at times must have the ability to work up to 12 hours in a day
  
  
  • Ability to treat others with empathy and respect
  
  
  • Knowledge of computers and some software
  
  
  • Customer service skills
  
  
  • $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
  
  
  
  

Category (Portal Searching): Sales

Postal Code: 23462

Job Location: US-VA - Virginia Beach