Sales Professional - Inside Sales

Sci Corp; Riverside (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts (health and

Health Savings Account with Company

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary AD&D Insurance

Dependent Life Insurance

SCI 401(k) Retirement Savings Plan

Employee Assistance Program

Job summary

Sci Corp in Riverside, CA is seeking a Family Service Counselor to serve client families by arranging at-need and pre-need cemetery plans. You will generate revenue and act as the primary contact for families, delivering empathetic, professional service and educating on pre-planning benefits.

Responsibilities include daily lead generation, referrals, and building trust-based relationships while collaborating with funeral directors and location staff to provide seamless, high-quality service.

Qualifications

• High school diploma or equivalent required; 1-2 years of college or education/experience preferred.
• 1-2 years customer service or sales experience preferred.
• Valid driver's license with acceptable driving record; insurance license if required by state/province.
• Ability to pass internal presentation certification within 30 days of hire.
• Ability to work evenings and/or weekends; strong computer and customer service skills.

Responsibilities

• Lead generation: prospecting daily and obtaining referrals from families served.
• Build relationships with families; respond to inquiries with empathy and professionalism.
• Collaborate with funeral directors and staff to provide seamless service; ensure customer satisfaction.
• Support future sales by maintaining contact with families and earning referrals.

Skills

Customer service

Sales

Communication

Empathy

Driving

Flexible hours

Computer skills

Education

High school diploma or equivalent

1-2 years college or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

Job Profile Summary

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

#SCI

Compensation:

$16.90 hourly ($40,000- $100,000 annualized targeted first year earnings)

Third year incumbents average earnings exceeds $200,000 with top performers exceeding $500,000

Benefits:

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 92505

Category (Portal Searching): Sales

Job Location: US-CA - Riverside