Sales Professional - Inside Sales

sci; Mesa (AZ); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI is seeking a Family Service Counselor in the US-AZ - Mesa area to serve families by arranging at-need and pre-need cemetery services, and to drive revenue through personalized service and referrals.

The role emphasizes building trust with families, handling inquiries with empathy, and coordinating with funeral home and cemetery teams to deliver seamless service. Evening/weekend availability and driving are required.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college or equivalent education preferred.
• 1-2 years of customer service or sales experience preferred.
• Current state driver license with acceptable driving record; insurance license if required by state.

Responsibilities

• Lead generation: prospecting 1-2 hours daily, obtain referrals, network locally, present to families, track activity.
• Build relationships with families through empathetic and respectful communication; understand needs and offer value-driven solutions.
• Stay in touch with families to ensure satisfaction and follow up on problems or requests.
• Prepare for appointments and perform procedures with professionalism and attention to detail.

Skills

Lead generation

Relationship building

Teamwork

Customer service

Sales

Evening/weekend availability

Empathy and respect

Computer skills

Education

High school diploma or equivalent

1-2 years of college

Tools

CRM software

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivity

Build Rel a tion s hi ps with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by edu c ati n g them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and tea m s w i th funeral directors, location managers, and other members of funeral home and cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Compensation

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Postal Code: 85206

Category (Portal Searching): Sales

Job Location: US-AZ - Mesa