Sales Professional - Inside Sales

sci; Limerick (Montgomery County); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI in Montgomery County, PA is seeking a Family Service Counselor to help families by presenting cemetery and pre-need options and delivering personalized service.

You will lead prospecting, build trusted relationships with families, and collaborate with funeral directors and staff to ensure seamless client experiences. Strong communication, empathy, and willingness to work evenings/weekends are valued, with compensation tied to performance.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college or equivalent experience preferred.
• 1-2 years of customer service or sales experience preferred.
• Driver's license with clean record; insurance license if required by state.

Responsibilities

• Lead generation and prospecting daily.
• Build relationships with families and provide service.
• Coordinate with funeral home staff and managers for seamless service.
• Maintain activity to ensure productivity and goals.

Skills

Lead generation

Relationship building

Customer service

Sales experience

Empathy

Communication

Time management

Education

High school diploma

1-2 years college

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

• Lead Generation
  • Holds self-accountable for prospecting a minimum of 1-2 hours each day
  • Obtains referrals from families served by the location
  • Networks and builds community and civic relationships
  • Explains and presents presentations to families served and referred families
  • Maintains and tracks activity levels to ensure productivity
• Build Rel a tion s hi ps with Families
  • Responds to client inquiries in a timely, respectful, sensitive and professional manner
  • Connects with families through listening, honest communication and genuine concern
  • Develops an understanding of each family's unique needs and offers solutions that provide value to them
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Follows through on all customer problems and requests
  • Builds trust-based relationships to earn the right to ask for referrals
  • Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by edu c ati n g them on the benefits of pre-planning
• Teamwork
  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  • Collaborates and tea m s w i th funeral di r ecto r s, l ocat i on ma n agers, and other m embers of funeral ho m e and or ce me tery staff, to provide seam l ess, high qua l ity service
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  • Shares family concerns with rest of the SCI team

Minimum Requirements

• Education
  • High school diploma or equivalent
  • 1-2 years of college or an equivalent of education and experience
• Experience
  • High school equivalency and 1-2 years of college or an equivalent of education and experience
  • 1-2 years of customer service or sales industry experience preferred
• Licenses
  • Current state/province issued driver's license with an acceptable driving record
  • Insurance license if required by state/province law and as prescribed by each state board
• Knowledge, Skills and Abilitie s
  • Must be able to pass the Company's internal presentation certification within thirty days of hire
  • Ability to work a number of evenings and or weekends every month
  • Ability to drive frequently
  • Ability to obtain and maintain an insurance license if required by state/province
  • Flexible hours but, at times must have the ability to work up to 12 hours in a day
  • Ability to treat others with empathy and respect
  • Knowledge of computers and some software
  • Customer service skills
• Targeted compensation
  • $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
• #SCI
• Postal Code: 19468
• Category (Portal Searching): Sales
• Job Location: US-PA - Limerick