Sales Professional - Inside Sales

sci

Lancaster (CA)

On-site

USD 75,000 - 100,000

Full time

2 days ago

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Benefits offered by this job

Medical

Dental

Vision

Health Savings Account with Company

Flexible Spending Accounts

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

AD&D Insurance

Dependent Life Insurance

SCI 401(k) with Company match

Employee Assistance Program

Job summary

SCI is seeking a Family Service Counselor in Lancaster, CA to generate leads, build trust with families, and coordinate funeral home services. You will work closely with funeral directors and location managers to deliver personalized service and drive revenue through pre-need and at-need offerings.

Responsibilities include prospecting, presenting to families, handling inquiries, and maintaining strong relationships with clients while ensuring high-quality, compassionate service and compliance

Qualifications

High school diploma or equivalent.
1-2 years of college or equivalent education and experience.
1-2 years of customer service or sales experience preferred.
Current driver's license with acceptable driving record.
Insurance license if required by state.
Ability to work evenings and weekends.
Ability to drive frequently.
Flexible hours; may work up to 12 hours in a day.
Empathy and respect for others.
Knowledge of computers and some software.
Customer service skills.

Responsibilities

Lead generation: prospect daily, obtain referrals, network and present to families.
Build relationships: respond promptly, listen, and understand family needs.
Provide solutions and follow up to ensure satisfaction.
Collaborate with directors and managers to support future needs.
Ensure seamless service from initial contact through aftercare.

Skills

Customer service

Sales

Empathy and respect

Computer skills

Education

High school diploma

1-2 years of college

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

Holds self-accountable for prospecting a minimum of 1-2 hours each day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity

Build Rel a tion s hi ps with Families

Responds to client inquiries in a timely, respectful, sensitive and professional manner
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family's unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Follows through on all customer problems and requests
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by edu c ati n g them on the benefits of pre-planning

Teamwork

Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
Collaborates and tea m s w i th funeral di r ecto r s, l ocat i on ma n agers, and other m embers of funeral ho m e and or ce me tery staff, to provide seam l ess, high qua l ity service
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Shares family concerns with rest of the SCI team

Minimum Requirements

Education

High school diploma or equivalent
1-2 years of college or an equivalent of education and experience

Experience

High school equivalency and 1-2 years of college or an equivalent of education and experience
1-2 years of customer service or sales industry experience preferred

Licenses

Current state/province issued driver's license with an acceptable driving record
Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilitie s

Must be able to pass the Company's internal presentation certification within thirty days of hire
Ability to work a number of evenings and or weekends every month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by state/province
Flexible hours but, at times must have the ability to work up to 12 hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills

Target Compensation Range: $75,000 to $100,000 annually.

The estimated total target compensation for this position in the first year typically ranges from $75,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

(Note: As part of the total compensation plan, this position pays no less than $16.90 per hour for all hours worked)

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information . Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Benefits