Sales Professional - Inside Sales

Service Corporation International; Hampton (VA); Hybrid; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Hampton, VA seeks a Family Service Counselor to assist families with at-need cemetery arrangements and pre-need options, serving as the primary contact and a key revenue driver for the location.

The role emphasizes personalized service, active lead generation, community networking, and collaboration with funeral directors and staff to deliver seamless, respectful support. Evening and weekend availability and driving are expected.

Qualifications

• Must pass internal presentation certification within 30 days of hire.
• Able to work evenings and weekends several times per month.
• Must be able to drive frequently as part of role.
• May need an insurance license depending on state requirements.
• Flexible hours and potential long days when necessary.
• Demonstrates empathy, respect and compassionate service.
• Basic computer skills and familiarity with common software.
• Customer service and frontline sales skills.

Responsibilities

• Prospect for leads at least 1–2 hours daily.
• Obtain referrals from families served at the location.
• Network with community and civic groups to build relationships.
• Present and explain cemetery and pre-need options to families.
• Track activity to maintain productivity.
• Respond to client inquiries timely and professionally.
• Build trust-based relationships to understand families’ needs.
• Prepare for appointments and deliver professional service.
• Follow through on issues and requests; ensure family satisfaction.
• Earn referrals by educating families on pre-planning benefits.
• Collaborate with funeral directors, location managers and staff to ensure seamless service.
• Review past services to support current needs.
• Share family concerns with SCI team.

Skills

Presentation certification

Evenings/weekends

Driving frequently

Insurance license

Flexible hours

Empathy & respect

Computers & software

Customer service skills

Education

High school diploma or equivalent

1-2 years of college

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day

• Obtains referrals from families served by the location

• Networks and builds community and civic relationships

• Explains and presents presentations to families served and referred families

• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner

• Connects with families through listening, honest communication and genuine concern

• Develops an understanding of each family’s unique needs and offers solutions that provide value to them

• Stays in touch with families to ensure satisfaction

• Prepares for all appointments and performs all procedures with professionalism and attention to detail

• Follows through on all customer problems and requests

• Builds trust-based relationships to earn the right to ask for referrals

• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service

• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent

• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience

• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record

• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire

• Ability to work a number of evenings and or weekends every month

• Ability to drive frequently

• Ability to obtain and maintain an insurance license if required by state/province

• Flexible hours but, at times must have the ability to work up to 12 hours in a day

• Ability to treat others with empathy and respect

• Knowledge of computers and some software

• Customer service skills

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)