Sales Professional - Inside Sales

Service Corporation International; Dublin (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Service Corporation International in Dublin, VA, is seeking a proactive sales/support associate focused on lead generation and family service. You will prospect daily, build trust-based relationships, and present information to families while coordinating with funeral directors and cemetery staff to ensure seamless service.

The role requires a high school diploma, 1–2 years of customer service or sales experience, and the ability to work evenings or weekends and drive frequently.

Qualifications

• High school diploma or equivalent; 1-2 years of college or education/experience.
• 1-2 years of customer service or sales experience preferred.
• Driver's license with acceptable record; insurance license if required by state.
• Ability to handle evenings/weekends and to drive frequently.
• Empathy, respect, and professional communication.

Responsibilities

• Lead generation and daily prospecting 1-2 hours.
• Obtain referrals from families served and build networks.
• Explain and present presentations to families.
• Maintain activity levels and track productivity.
• Build relationships with families and ensure timely inquiries.
• Prepare for appointments and perform procedures professionally.
• Follow through on customer problems and requests.
• Collaborate with funeral directors and location staff to deliver high-quality service.
• Earn referrals by educating families on benefits of pre-planning.
• Represent a continuous link from need through aftercare.

Skills

Customer service

Sales

Communication

Time management

Education

High school diploma or equivalent

1-2 years of college

Tools

Computers & basic software

Job description

Job Responsibilities

• Lead Generation
• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

• Education: High school diploma or equivalent 1-2 years of college or a equivalent of education and experience
• Experience: High school equivalency and 1-2 years of college or an equivalent of education and experience 1-2 years of customer service or sales industry experience preferred
• Licenses: Current state/province issued driver’s license with an acceptable driving record Insurance license if required by state/province law and as prescribed by each state board
• Knowledge, Skills and Abilities: Must be able to pass the Company’s internal presentation certification within thirty days of hire Ability to work a number of evenings and or weekends every month Ability to drive frequently Ability to obtain and maintain an insurance license if required by state/province Flexible hours but, at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills

Postal Code: 24084

Category (Portal Searching): Sales

Job Location: US-VA - Dublin

Who we are.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.