Sales Professional - Inside Sales

Service Corporation International; Chalmette (LA); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor in Chalmette, LA to support families with at-need cemetery arrangements and pre-need planning. You will serve as the primary contact, delivering compassionate, personalized service while contributing to revenue through effective sales of pre-need options.

The role requires strong customer service skills, empathy, and the ability to manage multiple stakeholders.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of college or equivalent preferred.
• 1–2 years of customer service or sales experience preferred.

Responsibilities

• Prospect for leads and allocate 1–2 hours daily to generation.
• Obtain referrals from families served by the location.
• Network with community and civic groups to build relationships.
• Present information to families and referred clients.
• Maintain activity logs to track productivity and follow up.
• Develop trust-based relationships to earn referrals and protect families.
• Collaborate with funeral directors and cemetery staff to ensure seamless service.
• Prepare for appointments and handle requests with professionalism and empathy.

Skills

Customer service skills

Empathy and respect

Computer literacy

Certification readiness

Education

High school diploma or equivalent

1–2 years college or equivalent

Tools

Driver’s license

Insurance license (where required)

Job description

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day Obtains referrals from families served by the location Networks and builds community and civic relationships Explains and presents presentations to families served and referred families Maintains and tracks activity levels to ensure productivity Build Relationships with Families Responds to client inquiries in a timely, respectful, sensitive and professional manner Connects with families through listening, honest communication and genuine concern Develops an understanding of each family’s unique needs and offers solutions that provide value to them Stays in touch with families to ensure satisfaction Prepares for all appointments and performs all procedures with professionalism and attention to detail Follows through on all customer problems and requests Builds trust-based relationships to earn the right to ask for referrals Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales Shares family concerns with rest of the SCI team

Minimum Requirements

Education High school diploma or equivalent 1-2 years of college or an equivalent of education and experience Experience High school equivalency and 1-2 years of college or an equivalent of education and experience 1-2 years of customer service or sales industry experience preferred

Licenses

Current state/province issued driver’s license with an acceptable driving record Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

Must be able to pass the Company’s internal presentation certification within thirty days of hire Ability to work a number of evenings and or weekends every month Ability to drive frequently Ability to obtain and maintain an insurance license if required by state/province Flexible hours but, at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills

Compensation

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Postal Code: 70043 Category (Portal Searching): Sales

Job Location: US-LA - Chalmette

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.