Sales Professional

Service Corporation International; Arbutus (MD); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Baltimore, MD is seeking a dedicated Family Service Counselor to help families with cemetery and pre-need arrangements, delivering personalized service and driving revenue. You will lead generation, build relationships with families, and coordinate with funeral staff to ensure seamless care.

Strong communication, presentation skills, and the ability to work evenings or weekends are preferred.

Qualifications

• High school diploma or equivalent is required or preferred.
• 1-2 years of college or an equivalent combination of education and experience.
• Customer service or sales experience is preferred.

Responsibilities

• Lead generation: prospect for 1-2 hours daily and obtain referrals.
• Build Relationships with families through empathetic, timely communication.
• Represent the location in community networks and present options to families.
• Prepare for appointments and execute duties with attention to detail.
• Collaborate with funeral directors, location managers and staff for seamless service.
• Follow up on family concerns and work to gain referrals and trust.

Skills

Prospecting

Relationship building

Customer service

Presentation skills

Networking

Communication

Education

High school diploma or equivalent

Some college (1-2 years)

Job description

Our associates celebrate lives. We celebrate our associates.Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.Job ResponsibilitiesLead GenerationHolds self-accountable for prospecting a minimum of 1-2 hours each dayObtains referrals from families served by the locationNetworks and builds community and civic relationshipsExplains and presents presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivityBuild Relationships with FamiliesResponds to client inquiries in a timely, respectful, sensitive and professional mannerConnects with families through listening, honest communication and genuine concernDevelops an understanding of each family’s unique needs and offers solutions that provide value to themStays in touch with families to ensure satisfactionPrepares for all appointments and performs all procedures with professionalism and attention to detailFollows through on all customer problems and requestsBuilds trust-based relationships to earn the right to ask for referralsEarns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planningTeamworkRepresents a continuous link from services provided at need, through aftercare, to providing services to protect families in the futureCollaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality serviceThoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or salesShares family concerns with rest of the SCI teamMinimum RequirementsEducationHigh school diploma or equivalent1-2 years of college or an equivalent of education and experienceExperienceHigh school equivalency and 1-2 years of college or an equivalent of education and experience1-2 years of customer service or sales industry experience preferredLicensesCurrent state/province issued driver’s license with an acceptable driving recordInsurance license if required by state/province law and as prescribed by each state boardKnowledge, Skills and AbilitiesMust be able to pass the Company’s internal presentation certification within thirty days of hireAbility to work a number of evenings and or weekends every monthAbility to drive frequentlyAbility to obtain and maintain an insurance license if required by state/provinceFlexible hours but, at times must have the ability to work up to 12 hours in a dayAbility to treat others with empathy and respectKnowledge of computers and some softwareCustomer service skillsTarget Compensation Range: $50,000 to $100,000 annually.The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.(Note: As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked)Postal Code: 21227Category (Portal Searching): SalesJob Location: US-MD - Baltimore