Sales/Production Associate

The Salvation Army; Swansea (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Salvation Army in Swansea, MA is seeking a Sales and Production Associate to assist in store operations and provide excellent customer service. This role involves maintaining a clean work area, handling donations with care, and supporting the work therapy program.

Applicants should possess good customer service skills and the ability to lift 25 pounds. This is a non-exempt position, emphasizing a hospitable environment and compliance with store policies.

Qualifications

• Ability to speak and understand English for effective communication.
• Good customer service skills and ability to understand directions.
• Must be able to lift 25 pounds.

Responsibilities

• Assist in creating a pleasant and hospitable work environment.
• Serve all customers in a courteous and efficient manner.
• Maintain a clean and clutter-free work area.

Skills

Good customer service skills

Ability to lift 25 pounds

Ability to follow directions

Communication in English

Job description

Overview

Sales and Production Associate Reports To: Store Manager, Production Store Manager or Warehouse Coordinator (Production area of store). Status: Non-exempt. Function: The Sales and Production Associate will be responsible to perform a wide variety of duties in the store and the production area. The Sales and Production Associate will maintain order and create and sustain a pleasant and hospitable work environment and maintain good customer relationships.

Duties and Responsibilities

• Assist in creating a pleasant and hospitable work environment and maintain good customer relationships.
• Assist, as required, with store operations.
• Serve all customers in a courteous and efficient manner.
• Handle all donations with care and donors with respect and courtesy.
• Handle merchandise as directed, always maintaining proper categories and colorization.
• Ensure that store is sufficiently stocked and “ragged out” in accordance with the “ARC COMMAND RAG OUT CALENDAR.”
• Assist in cleaning and general maintenance of store property.
• Immediately report theft, customer complaints, injuries, and any unsafe equipment or conditions to management.
• Maintain a clean and clutter-free work area. Be well-versed in and comply with store policies as communicated.
• This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing beneficiaries with an example of professional conduct and work habits.
• Other duties as may be assigned by immediate supervisor, Store Supervisor, and/or Administrator.

Cashier / Sales Floor

• Comply with all cash handling and security standards as relates to cash register operations, daily sales reports, and bank deposits.
• Sort, price, stock and “rag out” showcase merchandise and other areas as directed.
• Restock fitting room merchandise back to racks in proper category and color code.
• Maintain merchandise displays as directed.
• Answer telephone calls in an efficient, friendly, professional manner.
• Sort minimum of 300 store quality garments an hour by department.
• Assist moving the donations to the sorting table as needed.
• Assist with hanging merchandise as needed.
• Assist running clothing racks as needed.

Hanger / Tagger

• Hang and ticket a minimum of 225 pieces per hour of clothing on rolling racks from sorting table by department, category and correct hanger type in an eight-hour period.
• Assist moving the donations to the sorting table as needed.
• Assist sorting clothing as needed.
• Assist running clothing racks as needed.

Pricer

• Price a minimum of 250 garments an hour using a wide range of prices determined by the style, quality, and condition of each piece.
• Acquire and maintain knowledge of name brand merchandise and value.
• Assist moving the donations to the sorting table as needed.
• Assist ticketing merchandise as needed.
• Assist with running clothing racks as needed.

Runner

• Place a minimum of 225 garments an hour from the production room to the sales floor on the proper rack by department, category, and color order.
• Straighten and maintain the clothing racks of the departments as assigned.
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
• Assist hanging merchandise as needed.

Bric a Brac

• Sort and clean all saleable miscellaneous merchandise donations daily.
• Ticket all merchandise and assign an individual fair market price for each item.
• Place and maintain all merchandise in the required order and manner.
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.

Shoes / Accessories

• Sort and clean all saleable shoes, handbags and accessory donations daily.
• Ticket all merchandise and assign an individual fair market price for each item.
• Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner.
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.

Domestics

• Sort and measure all saleable linen items daily as required.
• Ticket all merchandise and assign an individual fair market price for each item.
• Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner.
• Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.

Books / Records / Toys

• Sort and clean all saleable merchandise daily as required.
• Ticket all merchandise and assign an individual fair market price for each item in accordance with established policies.
• Place and maintain all merchandise in the required order and manner.
• Rag out merchandise in accordance with the Territorial Rag Out Calendar.

Furniture / Electrical

• Sort, clean and test all electrical and furniture donations as required.
• Ticket all electrical merchandise using “sold as is” tickets and assign an individual fair market price for each item.
• Complete furniture tickets and record required information assigning a fair market price for each furniture item.

Donations / Maintenance

• Maintain the cleanliness of the sales floor, bathrooms, entry, windows, sidewalks and parking areas daily.
• Accept donations in accordance with standard policies while providing courteous, respectful service to the donor.
• Receive and receipt, as per policy, all donated material in a courteous and efficient manner. Maintain cleanliness of all donation facilities.
• Safeguard all donated materials and assigned equipment.
• Ensure a constant flow of donations to the sorting table throughout the day.
• Assist with ragging out the sales floor as assigned.
• Bale ragouts and trash as required.
• Perform lawn and garden work as needed.

Qualifications

• Ability to speak and understand English for effective communication with supervisors, employees, beneficiaries, and customers.
• Good customer service skills.
• Ability to understand and follow directions. Physical Requirements: Sitting Under 1/3 of the time Lifting Must be able to lift 25 pounds Push/Pull Using Machinery No Standing Over 2/3 of the time Walking Over 2/3 of the time Reaching Over 2/3 of the time Climbing Under 1/3 of the time Stooping Over 2/3 of the time.