Sales Product Specialist

Kamaaina Motors; Hilo (HI); On-site; USD 30,000 - 40,000; Full time

Job summary

Kamaaina Motors in Hilo, Hawaii, is looking for an entry-level Product Specialist who will assist with customer interactions and vehicle presentations. This role includes maintaining a clean environment and supporting the sales team effectively while ensuring product knowledge is up-to-date.

The ideal candidate will have a high school diploma or GED and basic computer skills, alongside a passion for providing excellent customer service. The position requires a valid driver's license and offers a dynamic dealership environment.

Qualifications

• Ability to interact with customers in a professional manner.
• Fluency in English required for reading and writing.
• Must possess a valid Driver's License.

Responsibilities

• Greet customers and assist in the service lane.
• Maintain inventory presentation and cleanliness.
• Assist salespeople and ensure all training is completed.

Skills

Customer service

Basic computer skills

Effective communication

Education

High school diploma or GED

Tools

Microsoft Office

Google Suite

CRM platform

Job description

## Description**SUMMARY**A Product Specialist is an entry level position for our dealerships to gain the skills andknowledge to have a successful sales career. Product Specialists will be well informedabout our vehicles, culture, and process to ensure and deliver an excellent customerexperience, while working in a cohesive environment.**ESSENTIAL DUTIES**| Greets all customers in a timely, professional, and pleasant manner that arrive onthe dealership lot no matter what department they are here for.| Works service lane during morning shift to assist with checking customers in andbuilding customer relationships.| Performs hand-off to the sales rep and assist with the sales process.| Ensures inventory is always in peak presentation and that inventory is rotatedweekly.| Exhibits a high level of commitment to customer satisfaction.| Ensures product knowledge is continuously updated and effectively utilized.| Walks the lot reviewing inventory every day first thing in the morning, when notactively working on the service lane.| Walks the dealership to make sure all areas are clean and presentable. GOLDlook.| Keeps the work area clean and ensure that no customer information is exposed tomaintain compliance with various FTC requirements.| Checks in with the Sales Manager for an outstanding item that may need to beaddressed.| Learns and effectively utilizes the steps of the sales process.| Be attentive on the phone and at the dealership for any potential customers.| Shadows and assists salespeople with any deals.| Cleans and organize the showroom before closing for the day.| Learns to effectively utilize CRM platform and associated tools | Ensures all factory training is completed in a timely manner.| Ensures auto academy training is completed in a timely manner.| Understands and effectively implements Concepts Phone Training to make andreceive calls and secure appointments.| Walks the lot at day's end, double check to ensure all vehicles are locked andthere are no empty spots in the vehicle line-up. Pick up any rubbish.| Locks and secures both front and rear entrance.| Reviews and analyzes actions at the end of each day, week, month, and year todetermine how to better utilize time and plan more effectively.| Understands, implements, and adheres to Company Safeguards Policies.| Complete and remains current with all mandatory factory/manufacturing, safetycompliance, Safeguard requirements, and cybersecurity training.| Maintains a professional business appearance.**ADDITIONAL DUTIES**- Assists the detail department with any backlog of inventory and vehicles that arebeing delivered.- Assists with transferring vehicles to other locations as needed.- Assists the Internet Marketing Manager and Management team with Sales Events.- Performs other duties as assigned by the Service Manager or COO.## Qualifications**QUALIFICATIONS**To perform this job successfully, an individual must be able to perform each essentialduty satisfactorily. The requirements listed below are representative of the knowledge,skill, and/or ability required. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.**EDUCATION and/or EXPERIENCE**- High school diploma or GED.**COMPUTER SKILLS**- Basic computer skills- Basic Microsoft Office skills- Basic Google Suite skills- Proficient with Email & Communication**LANGUAGE SKILLS**- Ability to read, analyze, and interpret general business periodicals, professional journals,technical procedures, or governmental regulations.- Ability to write reports, business correspondence, and procedure manuals.- Ability to effectively present information and respond to questions from groups ofmanagers, clients, customers, and the general public.- Ability to speak, read, and write fluently in English.**MATHEMATICAL SKILLS**- Ability to calculate figures and amounts such as discounts, interest, commissions,proportions, percentages, area, circumference, and volume.- Ability to apply concepts of basic algebra and geometry.**REASONING ABILITY**- Ability to solve practical problems and deal with a variety of concrete variables insituations where only limited standardization exists.- Ability to interpret a variety of instructions furnished in written, oral, diagram, orschedule form.**CERTIFICATES, LICENSES, REGISTRATIONS**- Manufacturer Training- Must have and maintain a current valid Driver's License with a clean Driver'sAbstract.**MENTAL DEMANDS**- Ability to work with multiple projects, tasks and deadlines.- Continuous alertness and attention to detail, concentration and ability to performmathematical calculations to produce accurate work- Ability to work and effectively communicate with leadership and Store Personnelon time-sensitive matters.**WORK HOURS**- Regular Sales Department Hours- Longer hours may be required for Sales Department Events**PHYSICAL DEMANDS**The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform theessential functions.While performing the duties of this job, the employee is regularly required to sit and talkor listen. The employee frequently is required to stand, walk; use hands to finger, handle,or feel; and reach with hands and arms. The employee must occasionally lift and/ormove up to 25 pounds. Specific vision abilities required by this job include close vision,distance vision, and color vision.**WORK ENVIRONMENT**The work environment characteristics described here are representative of those anemployee encounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform theessential functions.While performing the duties of this job, the employee is frequently exposed to movingmechanical parts, fumes or airborne particles, and outside weather conditions. Theemployee is occasionally exposed to wet and/or humid conditions. The noise level in thework environment is usually moderate.