Sales Performance Coach

Sun Coast Sciences; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

An innovative company is seeking a Performance Coach to elevate outbound sales agents in a dynamic remote environment. This role focuses on building a culture of accountability and motivation, where you'll monitor performance metrics, provide real-time coaching, and foster agent development. Your expertise in sales psychology and performance management will empower agents to reach their full potential. Join a mission-driven team dedicated to enhancing lives through health and wellness, and enjoy the flexibility of a fully remote position with competitive compensation and growth opportunities.

Benefits

Tiered Monthly Bonus

Work from Anywhere

Mission-Driven Culture

Qualifications

• 2+ years in coaching or performance management in a virtual sales environment.
• Excellent command of English with top-notch communication skills.

Responsibilities

• Monitor KPIs and coach agents to exceed benchmarks.
• Conduct live call reviews and create feedback loops.

Skills

Coaching

Sales Psychology

Performance Management

Communication Skills

Time Management

Tech Savvy

Education

Coaching Certification

Tools

Salesforce

Vonage

Google Workspace

Job description

Performance Coach – Outbound Sales (Remote)

About Us:

At Sun Coast Sciences, a division of The Hero Company, our mission is to help people feel, look, and live like their healthiest, most energetic selves — no matter their age. We do that by offering cutting-edge health supplements backed by science, and a customer-first approach powered by connection and integrity.

We are a performance-driven, customer-obsessed team operating inside a high-volume outbound call center. We're passionate about unlocking human potential — both in the lives of our customers and our team. That’s where you come in.

We're looking for a Performance Coach to support and elevate our outbound sales agents by providing hands-on coaching, real-time feedback, and performance development strategies that align with our high standards and human-first culture.

Role Summary:

As a Performance Coach, you’ll play a key role in building a culture of accountability, motivation, and excellence. You’ll work closely with sales agents to identify gaps, implement improvement plans, and help them break through performance ceilings. You’ll bring both heart and hustle — knowing when to lead with empathy and when to lean into firm, clear direction.

Key Responsibilities:

• Monitor KPIs (conversation rate, conversion rate, average order values, QA scores, revenue per hour, etc.) and coach agents to exceed benchmarks.
  Conduct live call reviews, side-by-side coaching (virtual), and follow-up sessions tailored to each agent’s skillset and mindset.

• Use real-time data to prioritize coaching focus and support corrective action plans.
  Partner with QA, training, and sales managers to create feedback loops and close knowledge gaps.

• Build trust and rapport with agents to create a high-feedback, high-performance culture.

• Track coaching progress and agent improvement over time; document sessions using Salesforce and internal performance systems.

• Lead daily huddles, 1:1s, and post-call reviews that reinforce sales fundamentals and Hero Co values.

• Support initiatives to reduce attrition and drive team morale, especially during high-pressure seasons.

• Develop next- up talent

Compensation & Perks:

• Base Pay: Competitive pay based on experience
  • $40,000 – $60,000/year base pay
  • Tiered monthly bonus based on team performance

• Remote Role: Work from anywhere (with reliable internet)
• Job Type: This position is offered on a full-time basis
  • Probational period of six months
  • During the probationary period, your performance will be assessed on a regular basis in order to demonstrate your suitability for the position.
• Mission-Driven Culture: Work with a purpose—helping people improve their health and lives through better science

Qualifications:

• 2+ years in coaching, training, QA, or performance management within a virtual outbound call center or sales environment.

• Demonstrated success helping agents improve conversion rate and revenue through coaching.

• Strong grasp of sales psychology, performance metrics, and behavior change models.

• Comfortable navigating performance-related conversations — even when tough.

• Excellent communication, time management, and follow-through skills.

• Tech-savvy: confident using Salesforce, Vonage (or similar), Google Workspace, and performance dashboards.

• Experience working in a 100% remote environment.

Requirements:

• Excellent command of the English language, both verbal and written, with top-notch communication skills and a knack for building genuine connections.

• We require a stable internet connection capable of supporting seamless voice and video communications, and data transfer, with an Octane Speed of 20,000 or greater, (https://chromium.github.io/octane/).

• A backup system for power or internet outages.

A fast and reliable laptop or desktop computer, with working mic, camera, and a working headset. You will be on zoom with your team throughout the day.

Bonus Points For:

• Coaching certification or formal training in adult learning or leadership development.

• Experience in the health and wellness, direct-to-consumer, or supplements space.

• Familiarity with scripting, call flows, and compliance standards in regulated industries.