Sales Ops Service Mgr-RBC/CNB Synergies

City National Bank

Florida

Presencial

USD 65 000 - 104 000

Tempo integral

Há 5 dias

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Vantagens oferecidas por esta oferta de emprego

Healthcare coverage

401(k) matching

Tuition reimbursement

Paid time off (vacation, sick,volunte)

Fertility benefits

Resumo da oferta

City National Bank in Florida seeks a Sales Ops Service Manager for RBC/CNB Synergies to manage day-to-day client servicing and handle deposits operations. You will be the main liaison among clients and bank units, resolve inquiries, and explore cross-sell opportunities to expand client relationships.

The role requires a strong background in banking operations, risk management, and excellent communication, with a base salary and eligibility for bonus or commissions.

Qualificações

Bachelor's degree or equivalent required.
Minimum 5 years' experience in client service or banking operations.
Minimum 5 years in a banking or financial services environment.
Experience with bank products and services (deposits, wealth management, cash management, international, etc.) required.

Responsabilidades

Serve as primary liaison between the client and bank areas; follow up to ensure completion and satisfaction.
Resolve client inquiries and complaints; take action to prevent future problems.
Identify cross-sell opportunities across bank services.
Review deposits; approve checks for cashing and transfers within authority; support mobile and online banking inquiries.
Maintain up-to-date knowledge of bank products and services.

Conhecimentos

Client service

Banking operations

Relationship management

Cross-selling

Risk management

Communication skills

Analytical skills

MS Office

Formação académica

Bachelor's degree or equivalent

Bachelor's Degree preferred

Ferramentas

Microsoft Office

Descrição da oferta de emprego

SALES OPS SERVICE MGR-RBC/CNB SYNERGIES

WHAT IS THE OPPORTUNITY?

Provides day-to-day servicing for Relationship Manager/Banking Advisor clients, and relieves the Relationship Manager/Bank Advisor from performing account specific operational responsibility. Resolves client inquiries/complaints and identifies cross-selI opportunities by assessing deposit portfolio and client needs. Works directly with clients in all areas of deposit operations (e.g., wires, new deposit accounts, checking and savings account activity, Mobile Banking, Online Banking, CDs, loan payments and advances, etc.). Provides clients with accurate, timely and extensive information to ensure quality service and client retention. Oversees the risk associated with the operational aspects of client servicing and transaction processing for the portfolio supported.

WHAT WILL YOU DO?

Client Services
Act as primary liaison between the client and all areas of the bank. Perform follow up with all client requests to ensure completion and satisfaction.
Resolve client inquiries and complaints and take appropriate action to prevent future problems. Contact clients regarding overdrafts (or other related problems) and perform follow-up necessary to resolve situation. Determine appropriate method of approach.
Analyze client needs in order to cross-sell a wide variety of Bank services. Introduce clients to appropriate area within the Bank such as Wealth Management, International, and Treasury Management. Maintain complete knowledge of all bank products and services.
Participate in cross sell activities with the Relationship Manager/Banking Advisor, as appropriate.
Risk Management/Compliance
Perform deposit operations-related activities within the department. Review and process deposits. Approve checks for cashing. Prepare and approve (within authority) outgoing wire transfers. Initiate debit and credit entries to checking/saving accounts for transfers, branch settlements, loan payments, etc. Assist with inquiries and transactions related to mobile banking and online banking activities.
Review deposits and either approve, decline, or place holds on immediate credit based on knowledge of clientele, account balance, account history and other related factors, within delegated authority. Process/approve transfers, overdrafts, and waivers of fees, within specified authority limit.
Maintain up-to-date knowledge of account activity by reviewing various reports (e.g., overdraft reports, large item reports, UCF, New Accounts reports, etc.) on a daily basis. Identify potential problems and take appropriate action necessary to avoid financial loss to the Bank.
Ensure early identification and proper escalation of potential risk to appropriate level of authority.
Facilitate new deposit account requests by providing disclosures, gathering documents and initiate ongoing communication with the client.
Complete KYCs for new clients/entities/loans.
Approve items from Banking Offices, EIP, Non Post, etc.
Maintains and update DARS report.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications

Bachelor's Degree or equivalent
Minimum 5 years’ experience in client service, banking operations or banking relationship management support required.
Minimum 5 years’ experience in a banking or financial services environment required
Minimum 5 years of experience with bank products and services (e.g. deposits, wealth management, cash management, international, etc.) required.

Additional Qualifications

Bachelor's Degree preferred
Excellent risk management knowledge.
Strong interpersonal, verbal and written communication skills in order to effectively interact with clients and bank colleagues at all levels.
Solid knowledge of all phases of operations (e.g., installment loans, new accounts, loan payments, statement handling, wires).
Excellent analytical skills.
Strong Microsoft Office Suite skills (e.g., Word, Excel, Outlook).

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $65,296 - $104,304 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

Benefits

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

About Us

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.