Sales Operations Support for PACS informatics software

FUJIFILM Holdings America Corporation; Lexington (MA); Hybrid; USD 52,000 - 78,000; Full time

Job summary

FUJIFILM Healthcare Americas Corporation is seeking an Operations Associate, Informatics to support and maintain customer accounts for the Synapse Select PACS software. You will liaise with sales, finance, and product teams while ensuring accurate documentation and process standardization.

The role requires strong communication skills, attention to detail, and the ability to manage multiple projects in a fast-paced environment. Located in Lexington, MA, with a flexible work setup.

Qualifications

• Associate’s degree in business preferred or equivalent experience.
• Minimum of 1-2 years of relevant experience.
• Experience with customer contracts is a plus.
• Proficiency in Microsoft Office applications.

Responsibilities

• Maintain knowledge of sales models, contracts, and Synapse Select options.
• Update and maintain customer contact information; liaise between customers and Fujifilm departments.
• Address billing issues with Global Product Manager, Finance, and Sales teams; provide detailed account info as needed.
• Provide customer account and business metric data to executives; identify contract inadequacies and support margin improvement.
• Handle cancellations; communicate processes and manage related tasks.

Skills

Interpersonal communication

Verbal communication

Written communication

Microsoft Office

Multi-project support

Independent work

Problem solving

Education

Associate’s degree in business

Tools

Salesforce

Salesforce Service

SAP

Job description

Position Overview

The Operations Associate, Informatics role will be responsible for supporting and maintaining account relationships and internal operational procedures for the Synapse Select PACS software customer base.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in‑vitro diagnostics.

But we don’t stop at healthcare; our Non‑Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and responsibilities

• Maintain fluent knowledge of sales models, contracts, and available product options for the Synapse Select product. Maintain and update reference documentation under the direction of Manager of Operations – Informatics, Global Product Manager, and Sales Team.
• Proactively work with customers to update and maintain customer contact information. Maintain multiple customer databases. Act as a liaison between customers and Fujifilm departments.
• Work closely with Global Product Manager, Finance departments and Sales Team to address billing issues. Provide customers with detailed account information as needed.
• Provide customer account and business metric data to Global Vice President Cardiovascular Business and Global Product Manager. Identify contract inadequacies. Provide follow up and support for efforts to increase profit margins while supporting process standardization.
• Intake cancellations. Provide customers with information on cancellation processes and communicate cancellations internally with affected departments. Manage and track tasks associated with cancellations.
• Provide Administrative Assistant work as needed including but not limited to; scheduling internal and external meetings, and sending customer notifications following established processes or upon request from legal and/or leadership.
• Comply with the company’s Quality Management System.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications

• Associate’s degree in business preferred or equivalent experience.
• Minimum of 1-2 years of relevant experience.
• Experience working with customer contracts preferred.
• Fluent in Microsoft Office Products.
• Ability to provide support on multiple projects at the same time.
• Able to work independently in a fast paced, deadline driven environment and multitask within an environment of rapidly changing priorities.
• Strong interpersonal, verbal and written communication skills.
• Experience with internal software tools such as Salesforce, Salesforce Service, and SAP are a plus.
• Strong problem-solving skills.
• Extreme attention to detail.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Usual office working conditions
• Frequently required to sit, talk, or hear
• Good manual dexterity
• Ability to sit for extended periods
• Occasionally lift and/or move up to 10 pounds

Travel

• Occasional (up to 10%) travel may be required based on business need.

#LI-Remote

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committedto providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([e-mail] or [phone]).