Sales & Operations Specialist, RC Capital

RevenueCat, Inc.

United States

Remote

USD 120,000 - 180,000

Full time

3 days ago

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Benefits offered by this job

Equity

Fully remote

4–5 weeks vacation

Co-working desk allowance

Workspace budget and learning stipend

Job summary

RevenueCat, Inc. is building the backbone for app monetization with a remote-first team spread across 25+ countries. You will own the customer-operations lifecycle, managing a portfolio from qualification to activation, while aligning with risk, finance, and product to improve funnel performance.

We value practical automation, strong communication, and the ability to navigate ambiguity on a fast-moving, autonomous team. US-friendly hours and a global remote culture are core to our setup.

Qualifications

4+ years in a high-ownership, customer-facing commercial or operations role.
Proven track record moving opportunities through a commercial process with many customer relationships.
Experience in fintech/payments or environments with growth and risk considerations.
1–2 years in marketing or growth campaigns or CRM-driven outreach.
Strong operational judgment and policy application.
Analytical fluency across CRM, support, and analytics tools.
Experience automating workflows and using AI judiciously.
Excellent written and verbal communication; persuasive with prospects.

Responsibilities

Manage a portfolio of inbound and outbound opportunities; guide prospects to decisions.
Lead onboarding from decision to activation and ensure customer success.
Serve as a reliable contact for customers and coordinate with Support and other teams.
Apply risk policies; investigate issues; escalate as needed.
Maintain pipeline visibility; translate data into actionable insights for Product.
Improve CRM workflows, support handoffs, reporting, and automation.
Collaborate with Marketing on acquisition and lifecycle experiments.

Skills

High ownership

CRM operations

Opportunity management

Automation/AI awareness

Cross-functional collaboration

Communications

Analytical thinking

Ambiguity tolerance

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Notion

Linear

Intercom

Zendesk

Slack

Zoom

Job description

the company gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, we've grown into the default monetization platform for mobile.

We're in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue.

We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance.

This isn't the right fit for everyone. The systems you’ll build here manage billions of dollars and touch hundreds of millions of end users, and we don’t take that lightly. You'll be expected to work hard and hold a high bar for what you ship, alongside some of the sharpest, most driven people you've worked with. If that sounds energizing rather than exhausting, keep reading.

What You'll Own:

Sales and qualification. Manage a portfolio of inbound and targeted outbound opportunities. Run discovery, assess product and customer fit, coordinate screening, handle objections, maintain momentum, and guide suitable prospects to a clear decision.
Onboarding and activation. Lead approved customers from decision to activated. Ensure customers understand how to use Early Payouts successfully.
Customer support and portfolio operations. Serve as a reliable point of contact for customers, including questions, disputes, and operational issues. Coordinate with the company Support and specialist teams, and own follow-through through resolution.
Risk-aware execution. Apply documented customer, fraud, and risk policies consistently; investigate issues; document decisions; monitor emerging patterns; and make sound recommendations. Escalate exceptions and regulated or high-impact decisions to the appropriate risk, legal, finance, or leadership owner.
Lifecycle performance and insight. Maintain a reliable view of pipeline, onboarding, support demand, usage, and portfolio health. Turn data into recommendations on funnel quality, conversion, time to activation, drop-off, retention, customer experience, and risk indicators. Bring structured customer insight to Product to inform roadmaps.
Systems, automation, and playbooks. Improve CRM, support workflows, internal handoffs, reporting, documentation, and automation. Use AI thoughtfully to reduce manual work and response times without weakening controls or customer trust. Partner with Marketing, Operations, Data, and Product on durable implementations.
Customer and growth. Partner with Marketing on focused acquisition and lifecycle experiments. Support marketing efforts like campaign execution, competitive analysis, and content that drives demand.

What We're Looking For

4+ years in a high-ownership, customer-facing commercial or operations role spanning sales, account management, customer success, customer support, or customer operations.
A track record of moving opportunities through a commercial process and managing a meaningful volume of customer relationships with strong follow-through.
Experience in fintech, payments, lending, factoring, embedded finance, or another environment where customer growth and operational risk are closely connected.
1-2 years of marketing or growth experience running campaigns or managing CRM-driven outreach.
Strong operational judgment: you clarify ownership, define next steps, document decisions, apply policy consistently, and recognize when an issue needs specialist review.
Analytical fluency across CRM, support, and analytics tools, with the ability to diagnose funnel or portfolio performance and recommend action.
Practical experience improving workflows with automation and AI, including judgment about where automation introduces unacceptable risk or a poor customer experience.
Excellent written and verbal communication: persuasive with prospects, clear during onboarding, calm in disputes, and concise with executives and cross-functional partners.
Comfort operating in ambiguity on a small, autonomous team and working hours that meaningfully overlap with US time zones.

Nice to Have

Direct experience with payment operations, underwriting, fraud and risk workflows, disputes, or compliance-adjacent processes.
Experience launching a new product, business line, or operating motion before the playbook was written.
Knowledge of mobile apps, developer products, subscriptions, or App Store economics.
Experience contributing to CRM or lifecycle campaigns, customer-facing content, or growth experiments.
Familiarity with tools such as Salesforce, Notion, Linear, Intercom or Zendesk, Slack, Zoom, and product analytics platforms.

What success looks like

In your first 30 days

Understand RC Capital's product, customers, unit economics, risk model, and role within the company.
Map the lifecycle from first signal through activation and live-account support.
Establish baseline reporting for pipeline quality, conversion, time to decision, time to activation, support demand, repeat usage, and portfolio health.
Shadow sales, onboarding, support, risk, and account reviews; then handle initial customer interactions with support.
Ship one concrete improvement to a workflow, report, playbook, or automation.

By 90 days

Independently own a portfolio from qualification and screening through onboarding and ongoing operations, escalating genuine exceptions appropriately.
Give the team a reliable view of pipeline, onboarding, support, usage, and portfolio performance, with recommendations rather than reporting alone.
Run a consistent cadence for opportunity follow-up, onboarding, live-account reviews, and issue resolution.
Ship workflow or automation improvements that reduce manual work or customer wait time without weakening controls.
Support marketing efforts to deliver on targets.
Translate recurring customer and operational friction into structured recommendations for Product, Data, Finance, Legal, Support, or Marketing.

By 6 to 12 months

Improve key lifecycle measures such as conversion, activation speed, utilization and retention.
Help grow a portfolio of healthy customers while keeping fraud, disputes, losses, and other agreed risk indicators within guardrails.
Maintain a commercial and customer-operations playbook another teammate can follow without relying on context held only in people's heads.
Help turn the early motion into a repeatable engine and identify which responsibilities should move to partner teams or future hires as volume grows.

What we offer:

Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator10-year window to exercise vested equity options
A fully remote environment designed around autonomy and flexibility
4-5 weeks of flexible time off annually
Paid desk at a co-working space
Workspace budget and continuous learning stipend

Interviewing at the company

Our interview process is rigorous on purpose. We want to be sure that everyone we bring on is genuinely excited about this work, aligned with how we operate, and ready to meet our high bar for performance. Curious what that actually looks like? Read more in our blog post on how we hire at the company, including tips to help you succeed.