Sales Operations Specialist

Canadian Solar Inc.; Walnut Creek (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical/dental/life/disability program

PTO and sick days

Job summary

Canadian Solar Inc. is seeking a Sales Operations Specialist for our US Division based in Walnut Creek, CA. The role supports the sales cycle from quoting through invoicing and delivery, using CRM/ERP tools and coordinating with internal teams.

Responsibilities include order processing, contract execution, and close collaboration with the billing, planning, and logistics teams to ensure on-time delivery and customer satisfaction.

Qualifications

• 2-3 years experience in B2B sales support, account management, or client services.
• AA/BA/BS degree preferred.
• Must be detail oriented.
• Solar Industry a plus but not required.
• Proficiency in SAP, Salesforce, and Microsoft Office Suite.
• Excellent customer service skills.
• Ability to communicate clearly and professionally.
• Results oriented, organized, and able to multi-task.
• Ability to travel up to 10%.

Responsibilities

• Support sales operations and PO execution with clients in the US Division.
• Manage the order management process from quoting to finish using CRM/ERP tools.
• Review and process client orders/contracts with a high level of accuracy.
• Involve in the RFP and contract execution process.
• Track and follow up on orders with attention to detail.
• Maintain relationships with salespeople, clients, and stakeholders.
• Coordinate deliveries and ensure documentation submitted on time to customers.
• Coordinate with internal resources and vendors for multiple project deliveries.
• Ensure product availability and allocation with planning.
• Provide clients with delivery status and schedules.
• Provide technical and administrative product information to clients.
• Collaborate with billing for invoicing and AR issues.
• Partner with logistics to execute orders.
• Communicate sales strategy with Regional Sales Managers.
• Perform other related duties as assigned.

Skills

B2B sales support

Account management

Client services

Communication

Travel ability

Bilingual English/Spanish

Detail-oriented

Customer service

Education

AA/BA/BS degree preferred

Tools

SAP

Salesforce

Microsoft Office

Job description

At CS Power Systems, we’re on a mission to transform lives by delivering clean, solar-powered electricity to millions worldwide—and we’re just getting started. As a cutting-edge division of Canadian Solar, a global leader founded in 2001, we stand at the forefront of manufacturing high-performance solar panels, inverters, and advanced energy storage solutions. In this fast-growing, high-impact industry, our deep commitment to sustainability drives everything we do, creating innovative technologies that power a brighter, greener future.

Across Canadian Solar’s powerful ecosystem—including CS Power Systems, CSPowerTech, e-STORAGE, Recurrent Energy, MSS, and CSI Solar—we’re deeply invested in our people’s success. If you’re passionate about renewable energy and want to “Make the Difference” by building a lasting positive impact on the planet and communities everywhere, join us at CS Power Systems —where your talent can help shape the clean energy revolution.

At CS Power Systems, we’re on a mission to transform lives by delivering clean, solar-powered electricity to millions worldwide—and we’re just getting started. As a cutting-edge division of Canadian Solar, a global leader founded in 2001, we stand at the forefront of manufacturing high-performance solar panels, inverters, and advanced energy storage solutions. In this fast-growing, high-impact industry, our deep commitment to sustainability drives everything we do, creating innovative technologies that power a brighter, greener future.

Across Canadian Solar’s powerful ecosystem—including CS Power Systems, CSPowerTech, e-STORAGE, Recurrent Energy, MSS, and CSI Solar—we’re deeply invested in our people’s success. If you’re passionate about renewable energy and want to “Make the Difference” by building a lasting positive impact on the planet and communities everywhere, join us at CS Power Systems—where your talent can help shape the clean energy revolution.

Location: This position is located in Walnut Creek, CA, and requires a minimum of 4 days in office per week.

PositionSummary

TheSales OperationsSpecialistis responsible for the management of the business relationship with existing clients and prospects and supporting all steps of the sales and distribution cycle such as quoting, purchase order confirmation, product allocation, invoicing, products distribution and claim management of sales team for the US Division.

Primary Responsibilities

• Provides overall supportforsales operations and purchase order execution / purchase order fulfillment with clients in our US Division.
• Manage the order management process from quoting to finish using CRM/ERP tools.
• Review and process client orders/contractswitha highlevelof accuracy.
• Actively involved inthe RFPand contract execution process.
• Use your attention to detail and organizational abilities to track and follow-up on orders.
• Manage the relationship with thesalesperson,clientand relevant stakeholders. Address and resolvekey clients’ complaints. Acting as the main point of contact between key clients and internal teams.
• Coordination and completion ofmodule deliverieson time and within scope.Monitoring the contract progress and ensuring required documentationissubmittedon time to customers.
• Coordinate with internal resources and third parties/vendors for the flawless execution of multiple projectdeliveriesby arranging recurring meetings.
• Ensure product availability and allocation.Closely workingwith planning team on order allocation and fulfillment.
• Provide clients with status ofcontracted deliveriesandconfirm delivery schedules.
• Provide clients with technical and administrative product information and analysis.
• Collaborate with billing for project invoicing and credit department for any AR issues/client credit availability.
• Partners with order fulfillment andlogisticstoexecute client orders successfully.
• Remains in close communication with Regional Sales Managers toidentifysales strategy with each account (pricing, terms, product, availability, etc.).
• Perform other related duties asassigned.

Required Qualifications:

• 2-3years’ experienceB2B sales support, account management, or client services experiencepreferred
• AA/BA/BSdegreepreferred
• Must be detail oriented
• Solar Industry a plus but notrequired
• Proficiencyin databases & analytical tools like SAP, Salesforce, andexpertisein Microsoft Office Suite (Power Point, Excel,Wordand Outlook)
• Excellent customer service skills
• Ability to communicate information and ideas clearly,conciselyand professionally
• Results oriented, organized, highly motivated, and creative
• Ability to prioritize andmulti-task
• Ability to travel up to 10% of the time
• Bilingual (English/Spanish) required

CompensationandBenefits:

Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/dental/life/disability program,PTOand sick days. This is afull timeposition.

The pay range for this position is $100,000-– $120,000. This rangerepresentsannual base salary only, without regard to location, and does not include bonuses or incentives that pay quarterly or benefits that may apply. The pay range for this role is subject to change.

Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

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