Sales Operations Specialist

NWN Carousel; Oregon; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Unlimited PTO

Hybrid/remote work

Paid company holidays

Employee discounts

EAP

Job summary

NWN is seeking a Sales Operations Specialist to support sales orders, forecast accuracy, and opportunity management across the US. The role collaborates with Sales, Pre-Sales, Finance and Service Delivery to ensure timely quotes, registrations, and order processing in Salesforce and related tools.

Remote-friendly with occasional travel. The ideal candidate will have 4–10 years in IT, strong communication, and a working knowledge of NWN's OC process, with experience in OEM relationships and

Qualifications

• 4–10 years’ experience in the IT industry.
• SalesDNA and ability to positively impact Sales Velocity.
• Experience with SalesForce, forecasting/quoting processes.
• Knowledge of vendor partner programs and processes.
• Proficiency with NetSuite, Salesforce, Excel, Word, Outlook and PowerPoint.
• Thorough knowledge of the NWN Opportunity to Cash process.
• Excellent communication and problem-solving skills.

Responsibilities

• Assist with sales orders and opportunity management in SalesForce for forecasting requirements.
• Support a primary territory and other areas across the US.
• Review weekly Salesforce reports to ensure territory deals are updated.
• Assist Sales/Pre-sales with Salesforce reports and quoting.
• Ensure all required documents are compiled to initiate the order process.
• Work with OEM/vendor/disti tools to complete registrations for quotes/deals.
• Upload Vendor SKUs/pricing into Salesforce to complete quoting.
• Interact with sales, presales, finance and service delivery.
• Understand Order Process and ensure quotes are complete and orders submitted timely.
• Adopt emerging AI tools to optimize processes and drive operational effectiveness.

Skills

Sales DNA

Forecasting

Quoting

Communication

Problem solving

Time management

Tools

SalesForce

NetSuite

Excel

Word

Outlook

PowerPoint

Job description

Company Overview

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

• The Sales Operations Specialist role is responsible for assisting with sales orders.


• Work with Sales to help with Opportunity management in SalesForce to keep info updated for forecasting requirements that roll up to executive management on a weekly basis.


• Support of a “primary territory”, but may also be asked to support another area anywhere in the US.


• Review weekly the SalesForce reports to ensure supported territory deals are updated.


• Assist Sales/Pre-sales in supporting the use of SalesForce reports.


• Actively work with Sales Support – Business Operations, to ensure all of the required documents are compiled so that the order process may be initiated.


• Responsible for working in OEM/Vendor/Disti tools/systems to complete the registrations for quotes/deals to verify costs.


• Assist Sales in getting the Vendor SKU’s/pricing uploaded into SalesForce to help complete quoting.


• Frequent interaction with sales, presales, finance and service delivery.


• Working understanding of the Order Process, ensuring when quotes are build all content is captures and orders are submitted in a timely manner.


• Other responsibilities as assigned.


• Additional Job Responsibilities:Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Qualifications

• 4 – 10 years’ experience in the IT industry


• Possesses a Sales DNA and understands how to positively impact Sales Velocity.


• Product and recurring bookings experience is preferred or proven knowledge in other positions.


• Skills working with SalesForce, with Sales/Pre-sales in forecasting/quoting position.


• Knowledge of vendor partner programs and processes.


• NetSuite, Salesforce, Excel, Word, Outlook and PowerPoint experience.


• Thorough knowledge of the NWN Opportunity to Cash process or ability to quickly learn.


• Excellent communication skills.


• Excellent problem solving/dispute resolution skills required.


• 4 – 10 years’ experience in the IT industry.


• OEM relationship experience (Preferred).


• Knowledge of sales cycles and commission (Preferred).


• Knowledge of how Account Executives are motivated and comfortable working with Account Executives (Preferred).


• Project management skills (Preferred)


• Time and priority management skills (Preferred)

Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Travel: Occasional

Requires Overtime - Occasional

Benefits

• medical, dental, and vision plans


• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)


• income protection through disability and life insurance


• a 401(k) with company match


• unlimited PTO


• paid company holidays


• hybrid/remote work


• paid bonding leave for eligible employees


• employee discounts


• access to our Employee Assistance Program (EAP)


• accident


• critical illness


• long-term care


• hospital indemnity coverages


• legal and identity theft protection


• pet insurance


• supplemental life insurances


• referral bonuses


• charitable donation matching


• allowances for eligible roles

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.