Sales Operations Specialist

Charter Communications; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Charter Communications, operating Spectrum Business, seeks a Sales Operations Specialist to support pre- and post-sale activities, verify orders for completeness, and collaborate with teams in a fast-paced office environment.

You will use Salesforce and other billing systems to create orders, service and billing accounts, and client records, ensuring accurate data, timely processing, and responsive service.

Qualifications

• One year of project coordination experience.
• Three years of data entry and sales support or client service experience.
• Three years of B2B billing and CRM platform experience.
• Proficient in Microsoft Office and CRM systems.
• Strong English communication and critical thinking.

Responsibilities

• Perform pre- and post-sale activities to manage in-flight proposals and orders.
• Complete records and sales orders by capturing client, contact, product, price and other information.
• Initiate the installation process by creating new orders, service and billing accounts, sales opportunities and client records.
• Determine the serviceability of client locations through assessments of available information.
• Prepare client proposals and contracts in compliance with product requirements.
• Ensure appropriate billing codes are entered into the CRM system.
• Evaluate order details, determine the correct order processing path and categorize.

Skills

Critical thinking

English communication

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you want to connect with sales professionals and clients across multiple industries? You can do that. Ready to expedite and accelerate order and contract-related activities? As a Sales Operations Specialist at Spectrum Business, you can do that.

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

Using effective communication and Salesforce skills you provide pre- and post-sale monitoring, escalation and resolution support. You ratify orders for completeness, accuracy and eligibility. You collaborate with teams in an office environment and should expect a high volume of client interactions.

WHAT OUR SALES OPERATIONS SPECIALISTS ENJOY MOST

• Perform pre-and post-sale activities to manage in-flight proposals and orders.
• Complete records and sales orders by capturing client, contact, product, price and other information.
• Initiate the installation process by creating new orders, service and billing accounts, sales opportunities, service requests and client records.
• Determine the serviceability of client locations through assessments of available information.
• Assess the ROI models, identify sites in the design configuration and validate against the ROI.
• Prepare client proposals and contracts in compliance with product requirements.
• Ensure appropriate billing codes are entered into the CRM system.
• Evaluate order details, determine the correct order processing path and categorize.

WHAT YOU'LL BRING TO SPECTRUM BUSINESS

Required Qualifications

• Experience: One year of project coordination experience; Three years of data entry and sales support or client service work experience; Three years of B2B billing and CRM platform experience.
• Education: High school diploma or equivalent. Technical skills: Familiar with using multiple CRM, billing and other systems; History of building orders and selecting Salesforce billing code; Proficient in Microsoft Office.
• Skills: Critical thinking and English communication skills.
• Abilities: Team-oriented with the ability to handle requests and resolve issues in fast-paced environment.

Preferred Qualifications

• One year of telecommunications industry experience.
• College coursework in a related field.

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SOP115 2026-82449 SOP115 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.