Sales Operations Manager

Roof Penetration Housing LLC; San Antonio (TX); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance (100

401(k) retirement plan

Paid time off & holidays

Paid parental leave

Life & disability insurance

Job summary

Roof Penetration Housing LLC is seeking a Sales Manager to support our Director of Sales, resolving escalations for commercial roofing, mechanical, and plumbing contractor customers. The role is in-office at our San Antonio, TX location with up to 15% travel as needed.

The position is a full-time salaried role reporting to the Director of Sales, with a discretionary bonus potential and standard industry hours, 8 am to 4:30 pm, Monday–Friday.

Qualifications

• 5+ years in a customer-facing or sales-support role within the commercial construction, roofing, building products, mechanical, or plumbing contractor industry.
• De-escalate a frustrated customer and resolve conflict without escalation.
• Strong organizational skills to juggle multiple open issues.
• Excellent written and verbal communication skills.
• Experience with HubSpot, Salesforce, NetSuite or similar ERP systems.
• Bachelor's degree (preferred) or equivalent industry experience.

Responsibilities

• Serve as the point of contact when contractors need an issue resolved quickly and own it through resolution.
• Address cross-department issues such as order problems, shipping delays, and product or spec questions.
• Identify recurring or systemic issues and propose fixes to the Director of Sales.
• Own specific projects or initiatives handed off by the Director of Sales.
• Maintain relationships with key end-user accounts to protect post-resolution relationships.
• Provide sales-level judgment or contractor industry knowledge to other teams when needed.

Skills

Client relationship management

De-escalation

Cross-functional collaboration

Organization

Written & verbal communication

Education

Bachelor's degree (preferred)

Tools

HubSpot

Salesforce

NetSuite

Job description

Roof Penetration Housing (RPH) is a dynamic, rapidly expanding leader in the commercial building products industry, trusted by architects, engineers, contractors, and building owners on a wide range of critical projects, from hospitals and data centers to K-12 schools. Our innovative, engineered solutions prevent roof and wall leaks and ensure storm shelters and safe rooms meet code requirements and protect occupants during severe weather events.

We nearly doubled revenue in 2025, and we're still accelerating. We're experiencing rapid expansion across both our New Jersey and Texas locations, and we're growing our powerhouse team as we continue setting new benchmarks for performance, safety, and success in commercial construction.

But what we're most proud of isn't the growth, it's how we grow: deliberately, together, and without cutting corners. If that sounds like your kind of place, we'd like to meet you.

To keep up with our growth, we are seeking a Sales Manager who will act as a right hand to our Director of Sales, resolving escalations and cross-functional account issues for our commercial roofing, mechanical, and plumbing contractor customers.

About the Role

This role is a full-time salaried role that directly reports to the Director of Sales. This role will be in-office, with day-to-day work at the San Antonio, Texas office.

This role may require occasional travel, up to 15%, fully paid by the company, to various locations depending on business needs.

The Sales Manager is a newly created role that steps in on the escalations, issues, and cross-functional problems that surface across accounts. Working closely with Customer Service, Operations, and Engineering this person is the go-to contact when commercial roofing, mechanical, or plumbing contractor accounts need something resolved quickly.

About You

You think like a builder. You're energized by growth, problem-solving, and figuring things out as you go. You care deeply about doing great work and hitting goals. You track progress, stay focused, and hold yourself to high standards. You work well across teams, communicate clearly, and know when to take the lead or lend a hand. You don't wait for perfect conditions; you move forward with purpose.

Essential Functions

• Serve as the point of contact when commercial roofers, mechanical contractors, or plumbing contractors need an issue resolved quickly, and own each issue through to resolution.
• Step in daily on issues that cross departments, such as order problems, shipping delays, and product or spec questions, and work with Customer Service, Operations, and Engineering to solve them.
• Identify recurring or systemic issues and bring them to the Director of Sales with a recommended fix.
• Take ownership of specific projects or initiatives handed off by the Director of Sales.
• Maintain relationships with key end-user accounts so an escalated issue doesn't damage the relationship after it's resolved.
• Act as a resource other teams can pull in when an account issue needs sales-level judgment or contractor industry knowledge.

Core Requirements

• Must have 5+ successful years in a customer-facing or sales-support role within the commercial construction, roofing, building products, mechanical, or plumbing contractor industry.
• You have a proven ability to de-escalate a frustrated customer and resolve conflict without needing to loop in a manager.
• You have strong organizational skills and can juggle several open issues at once without dropping any.
• You have excellent written and verbal communication skills.
• You have experience working in HubSpot or Salesforce, NetSuite or similar ERP systems.
• You have a bachelor's degree (preferred) or equivalent industry experience.

Details

• The starting compensation range for this position is Texas onsite, Salary Range: 85,000 – $100,000 /yr and will be determined based upon a candidate's experience.
• This position is eligible for a discretionary bonus based on the achievement of individual and/or company performance metrics. Bonus awards are determined at the Company's sole discretion.
• The typical working hours for this position are 8 am - 4:30 pm Monday - Friday.
• This job position is exempt from overtime as determined by the FLSA standards.
• Travel may be expected for this position up to 10%, which is anticipated to be overnight in several domestic locations. International travel may be required in the future depending on business needs.

At RPH, we believe in taking care of our team on and off the job. That's why we offer a comprehensive benefits package that includes:

• Employer covered premiums for Medical, Dental, and Vision Insurance – 100% covered for employees, so you can focus on your health without the extra cost.
• 401(k) Retirement Plan & Employer Contribution – RPH contributes a fixed percentage of your pay automatically alongside your contributions to investing in your long term success.
• Paid Time Off & Holidays – Enjoy a healthy work-life balance with generous PTO and paid holidays.
• Paid Parental Leave – We know the best teams are built by people with full lives outside of work.
• Life & Disability Insurance – Coverage to help protect you and your loved ones.

RPH is proudly an equal opportunity employer, and we are committed to hiring a diverse workforce. If you have a disability or special need that requires accommodation, please submit the accommodation request at [e-mail]. Veterans are encouraged to apply. RPH participates in E-Verify.