Sales Operations III - AMZ10342256

Socket.dev; Seattle (WA); On-site; USD 134,000 - 181,000; Full time

Benefits offered by this job

Equity

Sign-on bonus

Medical benefits

Job summary

ACI GIFT CARDS LLC in Seattle, WA is hiring a Sales Operations III to drive customer experience initiatives for Amazon's Gift Cards business. You will standardize SOPs, align processes with business leaders, and manage cross-functional project rollouts.

You will analyze customer needs, influence product roadmaps, and collaborate with technical teams to balance trade-offs while delivering measurable improvements for the organization.

Qualifications

• Bachelor's degree or foreign equivalent in Business Administration, Finance, Computer Science, or a related field with five years of experience.
• Seven years of experience may be substituted for the degree.
• Experience delivering cross-functional projects per defined timelines, budgets, quality standards, and controllership requirements.
• Experience with project or program management, or Lean Six Sigma.
• Experience with Salesforce.com or related CRM systems.
• Experience working with SQL.
• Experience with data visualization tools including Tableau, Looker, or QuickSight.
• Experience in the payments industry.

Responsibilities

• Lead customer experience initiatives for Amazon's Gift Cards business and standardize SOPs with senior leadership.
• Identify opportunities, propose strategies, analyze impact, gain consensus, and manage initiative rollouts to achieve goals.
• Develop understanding of customer needs to advocate for customers during product roadmap planning.
• Understand technical concepts, manage trade-offs and backlogs, identify risks, and collaborate with technical teams.
• Build stakeholder relationships to evaluate priorities, define requirements, and share information across teams.

Skills

Project management

Lean Six Sigma

Salesforce CRM

SQL

Data visualization

Education

Bachelor's degree

Tools

Salesforce.com

SQL

Tableau

Looker

QuickSight

Job description

MULTIPLE POSITIONS AVAILABLE

Employer: ACI GIFT CARDS LLC

Offered Position: Sales Operations III

Job Location: Seattle, Washington

Job Number: AMZ10342256

Position Responsibilities:

Lead customer experience initiatives for Amazon's Gift Cards business with the Amazon Payments organization. Standardize standard operating procedures (SOPs) and leading process improvement efforts through scope alignment with business leaders, process design, data analysis, timeline management, and presenting results to senior management. Identify opportunities, proposing strategies, analyzing impact, gaining consensus, and managing initiative rollouts to meet organizational goals. Develop comprehensive understanding of customer needs and pain points to advocate for customers during product roadmap planning. Understand technical concepts, managing trade-offs and product backlogs, identifying risks, and collaborating with technical teams. Build strong stakeholder relationships to evaluate business priorities, define requirements, drive decisions, and establish information-sharing mechanisms while influencing cross-functional teams with and without authority.

Position Requirements:

Bachelor's degree or foreign equivalent degree in Business Administration, Finance, Computer Science, or a related field and five years of experience in the job offered or a related occupation. Employer is willing to accept seven years of experience in the job offered or a related occupation as equivalent to the Bachelor's degree and five years of experience. Must have five years of experience in the following skills: (1) delivering cross-functional projects in accordance with defined timelines, budgets, quality standards, and controllership requirements; (2) experience with project or program Management, or Lean Six Sigma; (3) experience with Salesforce.com or related CRM systems; (4) experience working with SQL; (5) experience with data visualization tools including Tableau, Looker, or Quick sight; and (6) experience working within the payments industry.

Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $133,900/year to $181,200/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, visit:https://www.aboutamazon.com/workplace/employee-benefits.#0000 Basic Qualifications:Position Requirements:

Bachelor's degree or foreign equivalent degree in Business Administration, Finance, Computer Science, or a related field and five years of experience in the job offered or a related occupation. Employer is willing to accept seven years of experience in the job offered or a related occupation as equivalent to the Bachelor's degree and five years of experience. Must have five years of experience in the following skills: (1) delivering cross-functional projects in accordance with defined timelines, budgets, quality standards, and controllership requirements; (2) experience with project or program Management, or Lean Six Sigma; (3) experience with Salesforce.com or related CRM systems; (4) experience working with SQL; (5) experience with data visualization tools including Tableau, Looker, or Quick sight; and (6) experience working within the payments industry.

Preferred Qualifications:Please see job description and the position requirements above.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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