Sales Operations Consultant

Wellmark-Blue-Cross-and-Blue-Shiel; Des Moines (IA); On-site; USD 75,000 - 95,000; Full time

Job summary

Wellmark Blue Cross Blue Shield in Des Moines, IA is seeking a Sales Operations Consultant to enable sales effectiveness across the organization. You will partner with Sales, Marketing, Market Solutions, product teams and others to drive go-to-market initiatives, streamline processes, and govern sales platforms.

The ideal candidate is highly organized with strong project management and business analysis skills, able to translate business needs into clear requirements, facilitate discussions, and

Qualifications

• Bachelor’s degree in a related field or equivalent, relevant work experience.
• 3+ years of experience managing multiple small-to-medium complexity initiatives with accountability for scope, timeline, and outcomes.
• Strong understanding of operations, go-to-market processes, and supporting business systems.
• Demonstrated knowledge of project management principles and SDLC methodologies.
• Proven ability to analyze, design, and improve business processes using data-driven insights.
• Experience partnering cross-functionally and influencing stakeholders to drive alignment and results.
• Strong facilitation, negotiation, and presentation skills.
• Excellent organizational, prioritization, and time-management skills.
• Clear, concise verbal and written communication skills.
• High degree of ownership, initiative, and accountability; able to work independently.
• Curiosity, proactive mindset, and focus on continuous improvement.
• Ability to document business processes, controls, and decisions for governance and change management.

Responsibilities

• Support and manage sales operations initiatives from intake through delivery with cross-functional partnerships.
• Collaborate with Sales Leadership, Marketing, Segment, Market Solutions, and Sales Training for go-to-market planning and execution.
• Assist in operationalizing competitive differentiation by supporting sales processes and system changes aligned with priorities.
• Serve as a governance partner for sales-related systems and ensure alignment with priorities and enterprise standards.
• Partner with product and technology teams to support system changes and communicate impacts to end users.
• Document business processes, controls, decisions, and requirements to improve clarity and auditability.
• Identify risks and issues, escalate appropriately, and contribute to problem solving.

Skills

Project management

Stakeholder management

Business analysis

Cross-functional collaboration

Communication

Education

Bachelor's degree or equivalent

CAPM/PMI-ACP/PMP certifications (Preferred)

Tools

CRM platforms

Sales platforms

Enterprise systems

Job description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation.

Learn more about our unique benefit offerings here .

Want to know more? You can learn about life at Wellmark here .

Job Description

As a Sales Operations Consultant, you will play a key role in supporting and delivering initiatives that enable sales effectiveness and drive business outcomes across the organization. You’ll partner closely with Sales, Marketing, Sales L&D, Market Solutions, product teams and other key stakeholders to execute go-to-market activities, improve business processes, and support the ongoing governance and evolution of sales platforms and workflows. Acting as an advocate for sales stakeholders, you’ll analyze feedback and enhancement opportunities, translate business needs into clear requirements, and help prioritize work through established scoring and decision-making processes. You’ll also coordinate implementation and transition support, training, communications, and operational activities across multiple initiatives - including CRM and producer-facing platforms, enterprise systems, and related integrations - to keep teams aligned and ensure the right work happens at the right time.

The ideal candidate is a highly organized and proactive problem solver who thrives in dynamic, cross-functional environments and enjoys bringing structure to complexity. You have strong project management, business analysis, and operational skills that enable you to build trust with stakeholders, identify root causes and enhancement opportunities, write clear business requirements, and facilitate discussions that drive prioritization, decisions, and action. You can manage multiple initiatives simultaneously, maintain momentum from discovery through implementation, and communicate effectively with both technical teams and business audiences. You bring a high degree of ownership and accountability, use sound judgment when coordinating sensitive or compliance-related work, and are comfortable holding teams aligned to commitments and outcomes. While prior experience in healthcare, insurance, CRM platforms, or sales operations is helpful, success in this role is rooted in transferable skills such as project execution, relationship building, process improvement, change management, and operational excellence.

Qualifications

Required

• Bachelor’s degree in a related field or equivalent, relevant work experience.
• 3+ years of experience managing multiple small-to-medium complexity initiatives across varying methodologies, with accountability for scope, timeline, and outcomes.
• Strong understanding of operations, go-to-market processes, and supporting business systems
• Demonstrated knowledge of project management principles and system development life cycle (SDLC) methodologies.
• Proven ability to analyze, design, and improve business processes using data-driven insights.
• Experience partnering cross-functionally and influencing stakeholders at multiple levels to drive alignment and results.
• Strong facilitation, negotiation, and presentation skills.
• Excellent organizational, prioritization, and time-management skills.
• Clear, concise verbal and written communication skills.
• High degree of ownership, initiative, and accountability; able to work independently with minimal supervision.
• Naturally curious, proactive, and innovative mindset with a focus on continuous improvement.
• Ability to document business processes, controls, and decisions to support governance, auditability, and change management.

Preferred:

• Prior health care experience.
• Prior process improvement experience.
• Professional certification: Project Management (CAPM), or Project Management Professional (PMP), or Agile Certified Practitioner (PMI-ACP).

Additional Information

a. Support and manage sales operations initiatives from intake through delivery by partnering cross functionally to achieve defined objectives. Assist in managing scope, timelines, dependencies, risks, and deliverables for small to medium complexity initiatives.

b. Collaborate with Sales Leadership, Marketing, Segment, Market Solutions, and Sales Training teams to support planning and execution of go to market initiatives. Help ensure sales readiness, process alignment, and clear communication of changes and enhancements.

c. Assist in operationalizing competitive differentiation by supporting the development and execution of sales processes and system changes aligned with business priorities.

d. Serve as a supporting business governance partner for sales related systems. Assist with evaluating enhancements, documenting business requirements, and ensuring alignment with approved priorities and enterprise governance standards.

e. Partner with product and technology teams to support system changes, participate in agile ceremonies, and help communicate system impacts, changes, and adoption guidance to end users.

f. Support documentation of business processes, controls, decisions, and requirements to improve clarity, auditability, and change management effectiveness.

g. Assist with identifying risks, issues, interdependencies, and timeline impacts. Escalate appropriately and contribute to problem solving discussions.

h. Utilize tracking tools and documentation standards to ensure requirements, user stories, priorities, and timelines are clearly defined and maintained.

i. Other duties as assigned.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [e-mail]

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources: Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Wellmark supports and expects the responsible use of AI for our workforce! We welcome the responsible use of these tools by job seekers as well and are interested in learning from you; you will have an opportunity in the application process to share which tools you used and how you applied them.

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