Sales Operations Associate

Decagon; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement plan

Parental Leave

Fertility and family building benefits

Wellness stipend

Daily lunches

Vacation policy

Job summary

Decagon, a leading conversational AI platform, is hiring for a Sales Operations role in San Francisco. You will own core GTM processes, manage accounts and opportunities, process deals and renewals, and build dashboards to empower revenue leadership.

You will monitor CRM data quality, generate reports, and drive data-driven insights while collaborating with sales, marketing and finance. Proficiency in Salesforce and Excel/Sheets is required; Gong/HubSpot experience is a plus.

Qualifications

• 2-4 years of experience in Sales Operations or equivalent role.
• Own end-to-end deliverables with bias for action.
• Excellent written and verbal communication.
• Cross-functional collaboration with stakeholders.
• Proficiency with Microsoft Excel/Google Sheets.
• Salesforce experience required; GTM tools a plus.

Responsibilities

• Own important day-to-day processes across GTM functions, including account and opportunity ownership, processing deals and renewals, driving reports and dashboards, and defining territories.
• Monitor CRM, records and dashboards; create, manipulate and analyze reports to derive data-driven insights.
• Own data quality of internal systems by running regular audits and driving long-term improvements.
• Create and maintain documentation on internal processes, best practices and system requirements; work with seniors to streamline processes.

Skills

Sales operations

Ownership & action

Communication

Cross-functional collaboration

Excel/Sheets

Tools

Salesforce

Gong

Clay

HubSpot

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Team

Decagon’s Revenue Operations team is a multidisciplinary group of operators combining strategic thinking, analytical rigor, and high-velocity execution. Covering GTM-wide strategy, operations and analytics, we are proactive, data-driven partners to leadership – providing critical insights, driving operational efficiency, and getting things done.

In this role, you will

• Operations & systems: own important day-to-day processes across GTM functions, including managing account and opportunity ownership, processing deals and renewals, driving reports and dashboard creation, operationalizing territories and more

• Data & analytics: monitor our CRM, records and dashboards and own various reporting for GTM leadership. Create, manipulate and analyze reports to derive data-driven insights

• Data quality & integrity: own the data quality of our internal systems by running regular audits and working with the team to drive long-term improvements

• Documentation and project management: create & maintain documentation on our internal processes, best practices and system requirements. Work with senior team members to streamline processes and implement solutions

Your background looks something like this

• 2-4 years of experience in Sales Operations or an equivalent role. You've identified broken processes before being asked and fixed them

• Ownership & bias for action: you enjoy having end-to-end ownership of deliverables with an ability to get deep into details to get them done

• Communication: you are an excellent communicator, both written and verbal

• Cross-functional collaboration: you enjoy problem-solving with stakeholders and partners from a wide variety of backgrounds and skill sets

• Proficiency with Microsoft Excel/Google Sheets

• Proficiency with Salesforce is required. Experience with GTM tools such as Gong, Clay, Hubspot and others is a plus

Benefits

We proudly offer the following benefits for our full-time employees:

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• Retirement Plan (e.g., 401K, pension)

• Parental Leave

• Fertility and family building benefits through Carrot

• Monthly stipend to support your wellness, lifestyle, and work-life balance

• Daily lunches and snacks in the office to keep you at your best

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

_These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans._

Department: Sales