Sales Operations Associate

Fiji-Water; Los Angeles (CA); Hybrid; USD 62,000 - 71,000; Full time

Benefits offered by this job

Medical coverage

Vision and dental plans

401(k) with match

Wellness programs

Employee community groups

Job summary

FIJI Water in West Los Angeles, CA is hiring a Sales Operations Associate to enable the sales team with insights, reporting, and operational support.

The role partners with Retail and On-Premise Account Owners, requiring strong analytical skills and relationship management in a fast-paced environment. Hybrid schedule: in-office Monday–Wednesday, remote Thursday–Friday; travel minimal. Competitive pay with potential discretionary bonus.

Qualifications

• 2-3 years of experience in sales operations or account management preferred.
• Proficiency with Microsoft Excel.
• Ability to cultivate relationships and perform in a fast-paced, cross-functional environment.
• Highly detail-oriented with accuracy.
• Clear verbal and written communication skills.
• Analytical and quantitative problem-solving abilities.
• Collaborative yet able to work independently with strong time management and organization.
• Experience with DemandTec a plus.
• Experience with VIP/iDig a plus.
• Strong alignment with The Wonderful Company values and culture (health and wellness).

Responsibilities

• Full lifecycle management of promotional plans in TPM.
• Regular status and activity calls with Sales Account Executives.
• Promotional plan entry, rework, and edits.
• Validate volume forecast adjustments.
• Address pricing discrepancies.
• Deduction and invoice resolution.
• Manage customer portal requirements and deal management.
• Submit sales administration forms (new item, cost change, etc.).
• Prepare promotional sell sheets.
• Maintain SOPs for regions and customers.
• Collaborate with Sales, FP&A, and Accounting to train on and optimize TPM.
• Oversee promotional spending with internal/external partners.
• Investigate customer deductions and resolve outstanding payments.
• Support key account updates during planning meetings.
• Maintain organized archives in drives and portals.
• Identify tactical implications for changing business conditions.
• Attend up to 5 sales/team meetings per year (minimal overnight travel).

Skills

Relationship management

Data-driven

Analytical skills

Communication skills

Time management

Cross-functional collaboration

Attention to detail

Tools

Excel

DemandTec

VIP/iDig

Job description

It's more than just water. It's FIJI Water. Since 1996, FIJI Water has embodied what it means to be Earth's Finest Water®. Sold in more than 60 countries. FIJI Water is known for its iconic square bottle and unique mineral profile.

Our FIJI Water team has an exciting opportunity for a Sales Operations Associate to join our growing organization. The Sales Operations team plays a critical role in setting our sales team up for success by delivering insights, reporting, and essential operational support. In this role, you will partner closely with Retail and On-Premise Account Owners to provide customized support for each account. The position is highly financial, data driven, and requires strong relationship management skills.

This position will be based at our West Los Angeles, CA office. We work a hybrid schedule with anin-office requirement Monday-Wednesday and the option to work remotely on Thursday and Friday.

Job Description

• Full lifecycle management of promotional plans in our trade promotion management system (TPM)
  
  
  • Regular status and activity calls with Sales Account Executives
  
  
  • Promotional plan entry, rework, and edits
  
  
  • Validate volume forecast adjustments
  
  
  • Pricing discrepancies
  
  
  • Deduction and invoice resolution
  
  


• Manage customer portal requirements including:
  
  
  • Customer portal entry and deal management
  
  
  • Complete and submit sales administration forms including new item forms, cost change forms, and more
  
  
  • Promotional contracts
  
  


• Create and communicate promotional sell sheets


• Maintain comprehensive Standard Operating Procedures for assigned regions and customers


• Partner with sales, FP&A, and accounting to support, train on, and optimize our TPM platform


• Oversee promotional spending activity by working with internal and external parties


• Investigate customer deductions and resolve short/outstanding customer payments


• Provide support to Sales Account Executives on key account updates and strategic changes during business unit sales planning meetings.


• Maintain organized archive of all work and manage applicable supporting documentation in company shared drives and customer portals


• Identify tactical sales administration implications for changing business conditions and rapidly execute solutions


• Attend up to 5 sales/team meetings per year (minimal overnight travel required)

Qualifications

• 2-3years ofexperience in sales operations or account management preferred


• Proficiencywith Microsoft Excel


• Ability to cultivate critical relationships and perform in a fast-paced, cross-functional environment


• A highly detailed individual with a critical eye for accuracy


• Experience with clear verbal and written communication to efficiently share information


• An inquisitive problem solver and creative thinker who is comfortable utilizing analytical and quantitative skills


• A collaborative individual that feels comfortable working with a team but has the ability to work independently with strong time management and organization skills


• Experience with DemandTec a plus


• Experience with VIP/iDig a plus


• Strong appreciation for The Wonderful Company values and culture, especially related to health and wellness

Pay Range: $30-34/hourand may include a discretionary bonus. Final compensation will be dependent upon skills & experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  
  
  • 24/7 online physician consultations
  
  
  • virtual mental health resources
  
  
  • life coaching
  
  
  • engaging employee community groups
  
  
  • cash rewards for healthy habits and fitness reimbursements
  
  
  • library of on-demand fitness videos
  
  


• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.


• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.


• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.


• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.


• Building a Healthy Society:To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visitcsr.wonderful.com .


• Giving Back to the Community: Make a difference with Wonderful Giving , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

FIJI® Water, natural artesian water bottled at the source in Viti Levu (Fiji islands), is the No. 1 premium imported bottled water in the United States. FIJI Water is the water of choice among discerning consumers and top chefs. Widely available at fine restaurants and hotels, all major retail channels and through a convenient home/business delivery service, FIJI Water has expanded globally to more than 90 countries. To discover Earth’s Finest Water®, please visit www.fijiwater.com, like us on Facebook, or follow us on Instagram or Twitter.

FIJI Water is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide. The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit csr.wonderful.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement.We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.