Sales Operations Analyst II

HM Electronics Inc; Missouri; On-site; USD 75,000 - 101,000; Full time

Job summary

A communication solutions company in Missouri is seeking a Sales Operations Analyst II to enhance efficiency and productivity in sales operations. The ideal candidate will have a degree in an analytical field or relevant experience, strong analytical and project management skills, and familiarity with CRM tools. This position offers a competitive compensation package along with various benefits, including tuition reimbursement and paid vacation.

Benefits

Tuition reimbursement

3 weeks paid vacation

Medical, vision, and dental coverage

401K contributions

Qualifications

• BA/BS degree in an analytical related field (STEM related) or 3 years’ experience in an analytical role.
• Demonstrated progressive relevant experience and an understanding of sales operations (Preferred).
• SaaS and B2B tool experience preferred.

Responsibilities

• Support annual planning activities related to account ownership, budgeting, and planning.
• Create & publish metrics to evaluate sales efficiency and productivity.
• Develop systems & process improvements within the organization.

Skills

Strong analytical ability

Project management

Interpersonal skills

Organization skills

Problem solving

Education

BA/BS degree in an analytical related field or 3 years’ experience

Tools

CRM

Enterprise SaaS tools

Job description

Overview

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we\'ve known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

What you will do in the position

• Sales Operations Analyst II role responsibilities include:

• Support annual planning activities as it relates to account ownership, budgeting, planning and alignment
• Continuously analyze, develop and document sales operations policies and procedures
• Create & publish metrics to evaluate sales efficiency and productivity
• Manage first line commissions, bonus and/or incentives data aggregation and calculations supporting variable compensation programs
• Partner with sales to identify opportunities for improvement to the revenue generation process
• Develop systems & process improvement within the organization based on core knowledge, research and collaboration
• Support routine & ad hoc reporting and analysis requests to provide data support for business decisions & status review
• Develop transitions or routine reporting into Visual Reporting applications
• Collaborate with the sales and support functions to ensure Service Level Agreements (SLA) are met
• Document and create SOP’s, process documents and key knowledge into centralized locations for first-tier sales support
• Create and implement reporting and dashboards for the sales organization that focuses on improving efficiency, effectiveness, and productivity
• Timely response to requests from Sales & Peer teams within the organization
• Collaborate with Marketing to ensure proper lead management processes, metrics, and policies
• Maintain data integrity within customer records in CRM and other key systems
• Monitor system adoption and data compliance with data governance policy
• Maintain and evangelize communication best practices for sales and sales support functions

What you will need to succeed

• BA/BS degree in an analytical related field (STEM related) or 3 years’ experience in an analytical role
• Strong analytical ability and able to prioritize multiple projects
• CRM experience and knowledge of enterprise SaaS tools
• Excellent problem solving, project management, interpersonal and organizational skills
• SaaS and B2B tool experience preferred
• Consistent deadline delivery with moderate to close supervision
• Demonstrated progressive relevant experience and an understanding of sales operations (Preferred)

Compensation and Benefits

The posted pay range, $75,200 to $100,300, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.

Work Environment and EEO

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.