Sales Operations Analyst

Uniti Group; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Health Savings Account

Life Insurance

Educational Assistance

Job summary

Uniti Group is seeking a detail-focused professional to join its Sales Operations team. The role focuses on creating, maintaining, and auditing NID records to support field sales operations and improve data quality.

You will resolve lead, territory, and account issues, assist with lead management, and collaborate with Sales, IT, Finance, and Vendor Management to optimize processes. Ideal candidates bring 2+ years in sales or business operations, strong analytics, and advanced Excel skills, with

Qualifications

• Bachelor's degree in Business, Operations, Analytics, Information Systems, or related field; equivalent experience may be considered.
• 2+ years of experience in sales operations, business operations, customer operations, or project coordination.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Microsoft Excel and Microsoft 365 applications.
• Experience managing operational processes and data quality initiatives.
• Experience supporting field sales organizations.
• Experience with CRM and sales enablement platforms such as SalesRabbit.
• Knowledge of vendor onboarding and account administration processes.
• Experience with reporting, dashboards, and process improvement initiatives.

Responsibilities

• Create, maintain, and audit NID records to support field sales operations.
• Monitor data quality and perform regular audits of sales and operational records.
• Provide operational support for sales teams by resolving lead, territory, and account-related issues.
• Assist with lead management and lead assignment processes.
• Partner with Sales, IT, Finance, Vendor Management, and Operations teams to resolve issues and improve processes.
• Support project initiatives related to sales operations, lead management, and system enhancements.
• Communicate operational updates and process changes to stakeholders.

Skills

Analytical skills

Problem solving

Stakeholder management

Communication skills

Attention to detail

Project coordination

Time management

Organizational skills

Change management

Multi-priority handling

Education

Bachelor's degree in Business/Operations/Analytics/Information Systems or related field

Tools

SalesRabbit

CRM systems

Microsoft Excel

Microsoft 365

Job description

## Job Description* Create, maintain, and audit NID records to support field sales operations.* Monitor data quality and perform regular audits to ensure accuracy of sales and operational records.* Provide operational support for sales teams by resolving lead, territory, and account-related issues.* Assist with lead management and lead assignment processes.* Partner with Sales, IT, Finance, Vendor Management, and Operations teams to resolve issues and improve processes.* Support project initiatives related to sales operations, lead management, and system enhancements.* Communicate operational updates and process changes to stakeholders.* Bachelor's degree in Business, Operations, Analytics, Information Systems, or related field; equivalent experience may be considered.* 2+ years of experience in sales operations, business operations, customer operations, or project coordination.* Strong analytical and problem-solving skills.* Advanced proficiency in Microsoft Excel and Microsoft 365 applications.* Experience managing operational processes and data quality initiatives.* Strong organizational skills with the ability to manage multiple priorities.* Experience supporting field sales organizations.* Experience with CRM and sales enablement platforms such as SalesRabbit.* Knowledge of vendor onboarding and account administration processes.* Experience with reporting, dashboards, and process improvement initiatives.* Process Improvement* Data Analysis & Reporting* Operational Excellence* Project Coordination* Attention to Detail* Stakeholder Management* Communication Skills* Problem Solving* Change Management* Timely completion of NID requests and maintenance activities.* Accuracy and quality of sales operations data.* Successful onboarding and support of vendors and dealers.* Resolution time for operational and system-related issues.* Process efficiency improvements and automation opportunities identified and implemented.* Positive stakeholder and field sales support experience.Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%**\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_**Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.**Our Benefits:*** Medical, Dental, Vision Insurance Plans* 401K Plan* Health & Flexible Savings Account* Life and AD&D, Spousal Life, Child Life Insurance Plans* Educational Assistance PlanUniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.**Notice to Non-U.S. Citizens:** Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. *If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.*## Uniti Benefits & PerksYour next opportunity starts here - with great people and even greater possibilities.account\\_balanceComprehensive 401K Plan