Sales Operations Administrator (Mid-Atlantic)

GuidePoint Security; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Health insurance

Dental insurance

Holidays & PTO

Phone/internet allowance

Retirement plan

Pet benefit

Job summary

GuidePoint Security is seeking a Sales Operations Administrator to support Regional Partners, Account Executives, and Sales Operations. The role collaborates with SOS to manage quotes, opportunities, and orders, while engaging with manufacturers and internal teams in a fast-paced environment.

The ideal candidate has 2–3 years in a sales-support role, strong attention to detail, and the ability to multitask under deadlines. Remote work is common, with some travel and flexibility as needed.

Qualifications

• Must have at least 2–3 years in a customer service or sales-support role.

Responsibilities

• Use Salesforce.com to assist in creating accounts, generating quotes, tracking opportunities, and processing purchase orders.
• Assist in data entry for quotes delivered to customers.
• Review opportunity details to prepare orders for submission.
• Respond to internal and external inquiries in a timely manner.
• Develop and maintain relationships with vendors and distributors.
• Assist in deal registrations and renewal support as needed.
• Serve as a liaison between Account Executives, Purchasing, Accounting and Contracts to track orders.

Skills

Customer service

Sales support

Prioritize tasks

Attention to detail

Teamwork

Communication

Microsoft Office

Education

High School Diploma or GED

Tools

Salesforce

Job description

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

General Description:

The Sales Operations Administrator (SOA) is a valuable resource for Regional Partners, Account Executives, and Sales Operations Team. The SOA partners with Sales Operations Specialists (SOS) to support a group of assigned Account Executives. The SOA will assist in supporting sales by requesting quotes from appropriate Vendors and Distributors, generating quotes for Customers, managing SalesForce.com Opportunities. In this role, the SOA is required to interact with Manufacturing Partners and internal business partners in a fast-paced support atmosphere. The SOA will provide general administrative and sales support to their assigned sales team and will report to the Regional Sales Operations Manager.

Roles and Responsibilities:

• Use SalesForce.com to assist in creating accounts, generating quotes, tracking opportunities, and processing purchase orders.

• Assist in data entry for quotes that will be delivered to new and existing customers.

• Provide review of opportunity details to prepare an order to be submitted.

• Promptly responding to internal and external inquiries.

• Develop and maintain relationships with GuidePoint's key Vendors and Distributors.

• Leverage resources and relationships to bring Value to Customers.

• Serve as a liaison between GuidePoint Account Executives, Purchasing, Accounting and Contracts Departments to process and track orders.

• Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines under the guidance of the SOS team members.

• Ad-Hoc projects including maintaining Salesforce.com data integrity, Salesforce.com reporting, deal registration support, renewal support, etc.

• Send VAR quotes to customers via DocuSign as required.

• Other related duties to support the region as required and assigned.

Required Experience and Education:

• High School Diploma or GED required.

• Moderate experience (2-3 years+) in a customer service/sales support type role.

• Must be self-motivated with a strong ability to prioritize tasks.

• Must have outstanding attention to detail and commitment to follow-through.

• Ability to work well within a team atmosphere.

• Must be available on the last day of the month/year to assist the team in processing orders.

• Strong ability to multitask

• An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must

• Must be open to receiving constructive feedback and applying it to improve their results

• Strong written and verbal communication skills. Ability to communicate clearly and concisely via email, phone, and written documents

• Intermediate level experience with Microsoft Office and Internet Navigation

• Ability to work flexible work schedule required

• Demonstrated willingness to learn and use AI-enabled tools.

Preferred Experience and Education:

• Technical sales/support and outbound calling experience preferred.

• Prior experience in Customer Relationship Management (CRM) software such as Salesforce.com is preferred but not required.

Travel Requirements:

• Up to 15% travel

Physical Requirements:

• Sedentary work

• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application.

Why GuidePoint? GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,300 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks.

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option