Sales Manager (Part Time)

Carter's Inc.; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Mental health benefits

Discount on Carter's brands (30%)

Referral bonuses

Tuition assistance / GED and ESL

Professional development

Career growth programs

Flexible schedules

Job summary

Carter's Inc. is hiring friendly associates to become product and brand experts across our baby and kids lines. You’ll help families navigate our range from preemie to size 14, greet customers warmly, and discuss styles, features, and benefits on the sales floor.

We emphasize a customer-first mentality, a safe and inclusive environment, and opportunities to lead through assigned business focus areas while supporting the store team with timely feedback and service excellence.

Qualifications

• Positive and solutions-oriented mindset.
• Effective verbal and written communication.
• Ability to manage multiple tasks at once.
• Proficient computer and technology skills (Outlook, Excel, Web navigation).
• Variety of skills and experiences.

Responsibilities

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omni-channel experience while coaching others to success.
• Lead and execute an assigned business focus area through planning and detailed follow through.
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution.
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
• Build customer loyalty through Company sponsored programs, including credit.
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls.

Skills

Positive mindset

Communication skills

Multitasking

Computer skills (Outlook, Excel)

Diverse skills/experiences

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Benefits we love:

• Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool.


• Benefits and perks that make life better, including mental health benefits, a 30% discount on our brands, referral bonuses, and much more!


• Advance You Program helps earn a GED or a bachelor's degree tuition-free or learn English as a second language!


• The opportunity to learn and build skills and grow as an individual.


• We provide professional and personal development to help shape your career.


• Development programs to help you grow in your current role and beyond.


• Whether you're looking to join us for a season or a long-term career, you can grow at Carter's.

What You’ll Do:

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14


• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits


• Maintain a genuine customer focus on the sales floor


• Foster a positive, safe, and inclusive environment for employees and customers


• Consistently model service standards and omni-channel experience while coaching others to success


• Lead and execute an assigned business focus area through planning and detailed follow through


• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution


• Utilize customer feedback to identify areas of opportunity to implement actions to drive results


• Build customer loyalty through Company sponsored programs, including credit


• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager


• Recognize exceptional performance through positive reinforcement and appreciation


• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls

Qualities we’d love in a candidate:

• A positive and solutions-oriented mindset


• Effective and professional verbal and written communication skills


• The ability to manage multiple tasks at once


• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)


• A variety of skills and experiences


• A high school diploma or GED

You can:

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling


• Stand or walk for extended periods of time; climb up and down a ladder


• Provide availability that may include days, nights, weekends, and holidays as scheduled

Carter’s for all: Carter's is an Equal Opportunity and Aff. employer. (Minority/Female/Disability/Veteran).

Applications will be accepted until at least 7 days after the posting date. Carter's does not use AI to make any decision in our hiring process.

NOTE: This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location.

*Source: Circana/ Consumer Tracking service, U.S. dollar share, 12 months ending September 2023.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.